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GuardingGamblers

How to Delete Your PokerStars Account

Complete step-by-step guide to permanently close your PokerStars gambling account.

Quick Overview

Time Required

1-3 days

Method

email

Difficulty
Medium(7/10)

Quick Action: Delete Your PokerStars Account

Follow these essential steps to request account deletion. Most users can complete this in under 5 minutes.

Step 1: Prepare Your Account

  1. Withdraw all funds - Process all withdrawals first
  2. Save documents - Download transaction history for taxes
  3. Consider alternatives - Self-exclusion may be better than permanent deletion

Step 2: Send Deletion Email

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: support@pokerstars.com

Account Deletion Request - [Your Username]
Dear PokerStars Support Team, I am requesting the permanent deletion of my PokerStars account. I understand this action is irreversible and that I cannot create a new account in the future. Account Information: - Username: [Your Username] - Email Address: [Your Registered Email] - Date of Birth: [Your DOB] I have already withdrawn all funds from my account. I understand that: - This action is permanent and irreversible - I cannot create a new PokerStars account in the future - All account data will be permanently removed Please process this request immediately and provide written confirmation when complete. Sincerely, [Your Full Name] [Date]

Instructions:

  • Copy the email content above
  • Send from the email address associated with your PokerStars account
  • Keep a copy of your sent email for records
  • Follow up if you don't receive a response within 7-14 days

Step 3: Follow Up if Needed

No response in 48 hours? Try alternative email: support@starsaccount.com

Alternative: Self-Exclusion

Need protection but not ready for permanent deletion?

  1. Log into account → Settings → Responsible Gaming
  2. Choose self-exclusion → 24 hours to permanent
  3. Confirm selection → Immediate protection

Expected Timeline

  • Support response: 24-48 hours
  • Verification: 1-2 business days
  • Account deletion: Immediate after verification

Support Contact

Email: support@pokerstars.com
Alternative: support@starsaccount.com
Live Chat: Available 24/7

Need Help Right Now?

If you're struggling with gambling addiction, help is available 24/7:

Call: 1-800-522-4700
National Problem Gambling Helpline

Crisis? Call or text 988

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