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Close Your PokerStars Account

Documented account closure options, checked Jul 2026. Jump to the steps ↓

At a glance

Method
Support form
Can it be reopened?
PokerStars says a closed account remains in its system and may be reopened through support. New duplicate accounts are not allowed.
Your balance
PokerStars says remaining real-money funds are returned during account closure. Withdraw first when possible and ask support about any pending games or transactions.
Last verified
Procedure last checked .

Close your PokerStars account

Confirm which PokerStars service you use

FanDuel's launch announcement says PokerStars exclusively on FanDuel launched in Pennsylvania, New Jersey, and Michigan on April 1, 2026. If you use that service, start with FanDuel's official PokerStars support center and ask it to route an older account correctly when needed. The remaining steps apply to other licensed PokerStars services.

Finish active games and check the balance

Leave real-money tables, review pending tournaments or transactions, and withdraw when possible. PokerStars' official closure guide says remaining real-money funds are returned as part of closure, but resolving pending activity first makes the request easier to track.

Open the official Contact Us route

Use PokerStars' account-closure help page and select Contact Us, or open Help in the product and ask to close the account. The current official guide does not publish a direct closure email address.

Ask for the exact safeguards you want

Paste a short request into the official form:

Please close my PokerStars account, remove me from marketing, and tell me which self-exclusion options are available for my licensed service. If permanent self-exclusion is available, please explain how to apply it. Please confirm each completed action in writing.

Include the username and registered email, but send identity documents only through an official secure channel when PokerStars requests them.

Keep the confirmation

PokerStars may ask verification questions before acting. Save the case number and closure confirmation. Because PokerStars says closed accounts can be reopened, keep the self-exclusion confirmation separately if you also apply one.

Self-exclude from PokerStars

PokerStars' responsible-gaming page and self-exclusion guide document product controls such as:

  • 12- or 24-hour cooling-off;
  • 7-, 30-, 60-, or 120-day time-outs; and
  • a six-month self-exclusion.

Longer or permanent options must be confirmed with the local licensed service. Do not rely on a universal one-year or five-year menu: the general official pages reviewed for this update did not document those options everywhere.

PokerStars says the selected exclusion cannot be ended early. During an exclusion, users may log in to withdraw funds but cannot deposit or play. The general guidance does not say PokerStars automatically cashes out every balance for every exclusion of 180 days or longer.

Self-exclusion coverage is product- and jurisdiction-specific. Check a regulator-run national or state scheme separately when broader coverage is needed. For the current PokerStars-on-FanDuel jurisdictions named above, compare the separate official programs in Pennsylvania, New Jersey, and Michigan.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop PokerStars emails

Communication settings vary across the website, desktop software, mobile app, and local licensed products. Use an unsubscribe link when present and ask for removal from all marketing in the closure request. If messages continue, return to the official Contact Us case so the request remains tied to the account.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can a closed PokerStars account be reopened?

Yes. PokerStars' official closure guide says the original account can be reopened through support, while creating a new duplicate account is not allowed.

Does PokerStars automatically return a balance during self-exclusion?

The reviewed official self-exclusion guidance says users can log in and withdraw while excluded. It does not support a blanket claim that every balance is automatically cashed out for all longer exclusions. Account closure is different: PokerStars says remaining real-money funds are returned during that process.

Which self-exclusion periods are available?

The general official pages document cooling-off, time-outs through 120 days, and a six-month exclusion. Longer or permanent choices depend on the local licensed service and should be confirmed through Contact Us.

What changed for PokerStars in the United States?

FanDuel's official announcement says PokerStars exclusively on FanDuel launched in Pennsylvania, New Jersey, and Michigan on April 1, 2026. Start with FanDuel's official PokerStars support center for that service and ask it to route an older account correctly when needed.

If you need to talk to someone