How to Close a Natural8 Account
Documented account closure options, checked Aug 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Your balance
- Current terms say promotional bonuses, prizes, and benefits are forfeited on closure but do not publish one automatic outcome for a remaining balance or pending poker item.
- Last verified
- Procedure last checked .
Natural8's current licence statements do not reconcile
Natural8's current Terms identify Run Good N.V., Curaçao registration
150149, and claim Anjouan licence ALSI-192407036. The official Anjouan register
instead associates natural8.com with Hume Tree Investments Limited and
licence ALSI-192407036-FI2, labelled valid but showing an expiry date of
July 17, 2026. That date had passed when this guide was reviewed. This page
does not describe Natural8 as currently licensed or infer where it is lawful.
Do not gamble or force the account into a different state
Natural8's current Terms publish account closure through support and say promotional bonuses, prizes, and benefits are forfeited. They do not publish one ordinary-closure outcome for a remaining balance, pending withdrawal, active tournament, ticket, staking position, or other poker commitment.
Stop playing. Record each unresolved item and ask support for its written outcome. Do not deposit, wager, enter another game, or move funds merely to make the account appear ready for closure.
Close your Natural8 account
Email Natural8 support to close the account
Current Natural8 Terms say a user may close an account by emailing support@natural8.com. They also point to permanent exclusion, but ordinary closure and formal self-exclusion are different requests. Closure does not promise complete deletion of personal, payment, or regulatory records.
Record funds and open poker items
Note the balance, pending withdrawal, active tournament, ticket, staking position, bonus, prize, or account review without changing it. Do not send a password, one-time code, full payment details, or unrequested identity documents through ordinary email.
Request closure through current support
Email support@natural8.com from the address on the intended Natural8 account. Ask what will happen to every unresolved item and whether the action affects only Natural8 or any separately held GG-network account.
Keep the account-specific outcome
Save the effective closure date, funds and open-item answers, account scope, and a non-sensitive case reference. If verification is required, ask why and request the current secure upload route before providing documents.
Account Termination Request
Request the documented termination action through the official route
Send to: support@natural8.com · official source
- Send from the registered Natural8 address and include only one non-sensitive identifier
- Keep a copy of your sent email for your records
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Natural8 account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Natural8 account
- Keep a copy of your sent email for your records
Other Natural8 support channels: live chat on their website
Self-exclude from Natural8
Use the current Responsible Gaming control or email support
Natural8's current Responsible Gaming page lists 24 hours, 7 days, 30 days, 60 days, 120 days, 180 days, or permanent. Its Terms instead describe a wider range from one hour through five years or permanent. Use the choices actually shown in the signed-in control, or ask support to confirm the duration in writing.
The current material says exclusion can be activated through the Responsible Gaming or Cashier interface or through support@natural8.com. It logs the user out, blocks access, and cannot be reversed during the selected period. After a temporary period, reopening requires support contact and at least a 24-hour cooling-off period; that reactivation can be cancelled during the cooling-off period. Permanent exclusion prohibits opening another Natural8 account. These statements do not establish a network-wide exclusion from every GG product.
Natural8 says a remaining balance is returned under its Withdrawal Policy. It does not publish a complete exclusion outcome for every pending withdrawal, active tournament, ticket, staking position, bonus, or review. Ask support for those outcomes, but do not delay a needed protection to gamble, clear a bonus, or finish another poker action.
Self-Exclusion Request
Request the exclusion period and scope you want
Send to: support@natural8.com · official source
- Send from the registered address and state self-exclusion and the selected period explicitly
- Keep a copy of your sent email for your records
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Natural8 emails
Stop promotional contact separately
Natural8's current Privacy Policy describes marketing as consent-based and permits an opt-out or objection through support. Its self-exclusion material separately says direct marketing should stop within two days and remain stopped until the exclusion ends and the user asks to receive it again.
Ordinary closure does not publish the same suppression rule. Use a genuine message's unsubscribe control or ask support@natural8.com to stop gambling promotions across email, SMS, phone, and other direct channels. Necessary security, transaction, legal, or account-service messages may still continue.
Unsubscribe Request
Request an end to promotional emails and marketing communications
Send to: support@natural8.com · official source
- Send from the registered Natural8 address and include only one non-sensitive identifier
- Keep a copy of your sent email for your records
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Does Natural8 automatically return funds after ordinary closure?
The reviewed ordinary-closure text does not publish one automatic balance or open-item outcome. The separate self-exclusion policy says a remaining balance is returned under the Withdrawal Policy. Ask support for the written outcome for the exact request and never deposit or wager to change the balance.
Does closing Natural8 close a GGPoker or GG-network account?
No current source reviewed established that ordinary Natural8 closure or self-exclusion automatically applies to every separately held GG-network account. Ask support to confirm the exact account and product scope. Use a separate formal protection wherever access remains.
Does Natural8 closure delete all personal data?
No. The current Privacy Policy treats deletion as a separate request and allows retention ranging from months to more than ten years; it says payment data may be retained for eight years. It says deletion requests are acknowledged within 72 hours and normally answered within one month, but qualifying records may still be retained.
Is Natural8 currently licensed?
Current first-party and regulator records do not reconcile. Natural8 names Run Good N.V. and ALSI-192407036, while the official Anjouan register associates the domain with Hume Tree Investments Limited and ALSI-192407036-FI2. The register's displayed expiry date, July 17, 2026, had passed before this review, so current post-expiry status was not confirmed.
Can I use Natural8 from my country?
Natural8 does not publish one stable public country list in the current material reviewed. Its House Rules say the current registration country selector determines eligibility. Do not rely on this guide as legal or availability advice.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support