Close Your GGPoker Account
Documented account closure options, checked Jul 2026. Jump to the steps ↓
At a glance
- Method
- Live chat
- Can it be reopened?
- GGPoker says a closed account may potentially be reopened after a cooling-off period and support review. Formal self-exclusion cannot be reversed.
- Your balance
- Check the cash balance, tickets, bonuses, and pending games first. GGPoker warns that recovering funds after closure may be difficult and some non-cash benefits can be lost.
- Last verified
- Procedure last checked .
Do not use the old iOS deletion instructions
GGPoker's current official material describes account closure through support and a separate self-exclusion control. It does not support the old claim that an iOS delete button erases all account data or that closure and self-exclusion have the same effect.
Close your GGPoker account
Review cash, tickets, bonuses, and pending games
Check the account before asking for closure. GGPoker's current account-setup guidance warns that recovering money after closure may be difficult and that tickets, bonuses, or other non-cash benefits can be lost. Ask current support how an unresolved item will be handled; do not make another deposit or wager.
Use the current support route
Open the official GGPoker client or website and use live chat or its current email-support route. Some clients may also expose an account action under Responsible Gaming. Ask for account closure and keep self-exclusion as a separate choice.
Account Closure Request
Adapt this request to the options the platform currently offers
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your GGPoker account
- Keep a copy of your sent email for your records
Save the support confirmation
Keep the case number and written result. GGPoker says a closed account may potentially be reviewed for reopening after a cooling-off period, so preserve a separate self-exclusion confirmation when you use that stronger control too.
Other GGPoker support channels: live chat on their website
Self-exclude from GGPoker
GGPoker's current responsible-gaming page lists 24 hours; 3, 7, 30, 60, 120, or 180 days; one year; five years; and a permanent period. It says a selection in Responsible Gaming → Self-Exclusion logs the user out immediately and cannot be reversed.
Choose a period only after reading the current confirmation screen. GGPoker says permanent exclusion also prohibits opening another account and warns that an attempt to circumvent it can affect an associated balance.
If the menu is unavailable, use the address published on the current official responsible-gaming page:
Self-Exclusion Request
Request the exclusion period and scope you want
Send to: help@ggpoker.com · official source
- Send from the email address on your GGPoker account
- Keep a copy of your sent email for your records
Do not send a password, full payment details, identity document, or one-time code by ordinary email.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop GGPoker emails
GGPoker's current account-setup guidance documents communication preferences in account settings for email promotions, push notifications, and SMS. Turn off each channel there. Promotional emails also include an unsubscribe link in the footer.
These controls apply to marketing preferences, not necessary account, security, transaction, or legal notices. If marketing continues after the settings are changed, keep an example and ask current support to review the preference.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Is GGPoker account closure permanent?
Not necessarily. GGPoker says a closed account may potentially be reopened after a cooling-off period and support review. Formal self-exclusion is the control it describes as irreversible.
Does closing a GGPoker account erase all data?
The current official pages reviewed do not promise complete data erasure. Treat closure, self-exclusion, and a privacy request as separate actions.
Does self-exclusion happen immediately?
GGPoker says a current menu selection logs the user out immediately. Save the confirmation and do not assume another poker site or regulator program is also covered.
Which GGPoker service does this apply to?
GGPoker operates under different licensed services. Confirm the country or licensed product attached to the account and use the current support route shown there.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support