Close Your Clash.gg Account

Email the official support address

The published terms say you may close your account by emailing support@clash.gg. State that you want closure and ask for confirmation of the account status and any pending administrative items. Use the email associated with the account where possible, without including passwords or full payment details.

The terms allow an ordinary closed account to be reopened on request unless it is self-excluded. Ordinary closure therefore should not be described as a permanent protective ban or personal-data deletion.

Understand the prize-forfeiture warning

Those terms say closing the account forfeits continued access and rights to unredeemed prizes. Do not assume support will return every remaining item after closure. Ask about eligible redemption and pending transactions before confirming, and keep the answer privately.

This is not advice to keep gambling, buy more cases or make another deposit. If accessing the account is unsafe for you, tell support that you need protection now and ask how it can handle the administrative question without further play. No payout or closure deadline is guaranteed here.

Use the dedicated restriction rather than ordinary closure

The official self-exclusion page offers fixed periods of one, three, seven, fourteen, twenty-one, thirty, sixty or ninety days. It says the selected period cannot be reversed and blocks play, deposits, withdrawals and other listed site activity. A permanent ban is available through support.

Check the term and consequences in the official confirmation. In particular, do not assume withdrawal access remains open during a timed restriction. That is why the money question and the protection request should be made explicit together—not why protection should be postponed.