Close Your Cases.gg Account
Documented account closure options, checked Oct 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Processing time
- No guaranteed completion time
- Last verified
- Procedure last checked .
Check whose closure rule applies
The terms distinguish your request to close from the operator closing an account. Their money wording is not interchangeable. Independent support is available now.
Close your Cases.gg account
Send the request to account support
The Cases.gg terms name support@cases.gg for an account-closure request. The same address is confirmed on the official contact page. Explain that you want the account closed and ask for confirmation.
Keep the request reference privately. If identity verification is needed, ask for an official secure route rather than sending passwords, complete payment details or wallet recovery information in the first email. No guaranteed response or completion time is published in this guide.
Do not rely on the wrong prize clause
For user-requested closure, the terms say access and rights to unredeemed prizes are forfeited. Their separate operator-initiated closure provision describes reasonable efforts to allow redemption. Do not apply that second provision as a promise about your own request.
Ask support to identify eligible redemptions and pending transactions before you confirm closure. Do not open more cases, top up a balance or gamble remaining value to complete the task. If account access puts you at risk, request protection at the same time and ask for an administrative way to resolve outstanding items.
Ordinary closure may be reopened unless you are self-excluded. It is not a verified lifetime block or complete erasure of personal records.
Account Closure Request
Adapt this request to the options the platform currently offers
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Cases.gg account
- Keep a copy of your sent email for your records
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Cases.gg account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Cases.gg account
- Keep a copy of your sent email for your records
Self-exclude from Cases.gg
Understand the withdrawal and account-viewing restriction
The official self-exclusion page describes irreversible temporary restrictions that prevent play, depositing, withdrawing and viewing the account. It also directs permanent ban requests to support. Check the current term shown before confirming.
Because withdrawal access is restricted, do not assume you can enroll first and then use the normal withdrawal screen. Explain any outstanding items to support without postponing a needed protection request. No cross-platform exclusion is established here.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Frequently asked questions
Is this the same account as Clash.gg?
Do not assume accounts or restrictions are shared. This page concerns Cases.gg; the Clash.gg guide uses its own terms and support address. Follow the guide for the actual account you want to leave.
Will all marketing stop or all data disappear?
Neither outcome is established by the ordinary closure clause. Request a marketing opt-out or privacy explanation separately and retain important closure correspondence. The terms' adult and local-law restrictions are not a universal licensing assurance. For broader protection, see our blocker comparison.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support