Delete Your Roobet Account
Documented account deletion options, checked Jul 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Processing time
- Total time not published; includes a 48-hour cooling period for active accounts
- Can it be reopened?
- Roobet documents a 48-hour cooling period before final confirmation for active-account deletion requests.
- Your balance
- Check each balance and pending withdrawal. If anything remains, ask official support how it will be handled before completing deletion.
- Last verified
- Procedure last checked .
Check balances before closing
Check each balance and pending withdrawal. If anything remains, ask official support how it will be handled before completing deletion, and preserve the case details.
Delete your Roobet account
Check balances and save records
Check each supported currency and pending withdrawal, and save any transaction history needed for tax or account records. If anything remains, ask official support how it will be handled before completing deletion.
Check Privacy settings for a new unused account
Roobet's official account-deletion guide documents Privacy → Close My Account for a new account with no wagers or deposits. If the account has activity or that control is not present, use the registered-email route below.
For an active account, email the registered address
Send the request from the email address registered to the account to cs@roobet.com with the subject Account Deletion.
Account Closure Request
Adapt this request to the options the platform currently offers
Send to: cs@roobet.com · official source
- Send from the email address on your Roobet account
- Keep a copy of your sent email for your records
Complete the cooling and confirmation steps
Roobet documents a 48-hour cooling period, followed by a confirmation that must be answered within 24 hours. Follow the instructions in the official message and keep the final confirmation.
Roobet is operated by Raw Entertainment B.V. The current Curaçao Gaming Authority certificate lists company number 157205 and licence OGL/2024/687/0427. An older 8048/JAZ reference is no longer the current licence identifier.
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Roobet account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Roobet account
- Keep a copy of your sent email for your records
Self-exclude from Roobet
The current Roobet self-exclusion guide requires a 24-hour first step and then lists these options:
- 1 or 3 days;
- 1 or 2 weeks;
- 1, 3, 6, or 9 months;
- 1 year; or
- permanent exclusion.
Roobet says a confirmed selection cannot be reversed. This is an operator-level safeguard; it does not establish that another gambling site or a national register will also block the account.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Roobet emails
Use an unsubscribe link when a Roobet message provides one. If marketing continues, ask cs@roobet.com to remove the registered address from promotional communications and add a mailbox filter. This guide does not claim that closing or self-excluding automatically ends every marketing message because that outcome was not confirmed in the reviewed official guidance.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Does every Roobet account have a self-service delete button?
No. Roobet's official guide limits Privacy → Close My Account to new accounts with no wagers or deposits. Other deletion requests use the registered-email process.
How long does active-account deletion take?
Roobet documents a 48-hour cooling period and a later confirmation that must be answered within 24 hours. Support-response time can add to that process, so this guide does not promise a total completion time.
What self-exclusion periods does Roobet currently list?
Its May 2026 official guidance starts with a 24-hour step, then offers periods from one day through permanent exclusion. Older guidance listing only six months to five years is stale.
Who regulates Roobet?
The current Curaçao Gaming Authority certificate identifies Raw Entertainment B.V. and licence OGL/2024/687/0427.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support