🚨 High-Risk Crypto Platform

Shuffle.com has widespread withdrawal issues and customer service problems. Withdraw all crypto immediately - expect significant resistance and delays.

Step 1: Withdraw All Cryptocurrency FIRST

Critical - Do this before requesting deletion:

Withdraw ALL cryptocurrency to external wallets immediately
Cancel any pending bets or active bonuses
Screenshots everything - account balance, transaction history, wallet addresses
Export transaction records for tax purposes

⚠️ Withdrawal Warning

Users report weeks/months of withdrawal delays and account freezing. Get your crypto out before they know you want to leave.

Step 2: Send Deletion Request

Email method (only option):

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: support@shuffle.com

Subject:

Account Deletion Request - Shuffle.com

Email Body:

I am requesting the permanent deletion of my Shuffle.com account and all associated personal data. Account Information: - Username: [Your Username] - Email: [Your Registered Email] - Registration Date: [Approximate Date] I have withdrawn all cryptocurrency and understand this action is irreversible. Please proceed with deletion and confirm when complete. I do not wish to receive retention offers or promotional materials. Thank you, [Your Full Name] [Date]

Instructions:

Copy the email content above
Send from the email address associated with your Shuffle.com account
Keep a copy of your sent email for records
Follow up if you don't receive a response within 7-14 days

Step 3: Prepare for Long Delays

Expect aggressive resistance:

Multiple "verification" requests for documents
Claims of "manual review" taking weeks/months
Retention offers disguised as "security measures"
Support may stop responding entirely

Timeline

Initial response: 5-14 business days (often delayed)
Document requests: 2-4 rounds of "additional verification"
Actual deletion: 2-6 months typical (if ever completed)

Alternative: Self-Exclusion

For gambling addiction: Self-exclusion may be more effective than deletion given Shuffle's deletion resistance. Request permanent self-exclusion instead.

Support Contact

Email: support@shuffle.com
Live Chat: Available but may disconnect during difficult requests
Response Time: 5-14 business days, often ignored for deletion requests

Need Help Right Now?

Call: 1-800-522-4700
National Problem Gambling Helpline

Crisis? Call or text 988

How to Delete Your Shuffle.com Account

Quick Overview

Quick Action: Delete Your Shuffle.com Account