How to Delete Your BitStarz Account

Complete step-by-step guide to permanently close your BitStarz gambling account.

Quick Overview

Time Required

50-70 minutes

Method

email

Difficulty
Hard(8/10)

Warning: BitStarz makes deletion intentionally difficult. Follow each step carefully and be prepared for multiple attempts. Keep records of all communications.

Quick Action: Delete Your BitStarz Account

Follow these essential steps to request account deletion. Most users can complete this in under 5 minutes.

Step 1: Withdraw All Cryptocurrency

Critical first step:

  1. Log into BitStarz account
  2. Navigate to withdrawal section
  3. Withdraw ALL cryptocurrencies (Bitcoin, Ethereum, Litecoin, etc.)
  4. Send to external wallets you control
  5. Wait for blockchain confirmations
  6. Screenshot zero balances as proof

Step 2: Contact Customer Support

Option A: Live Chat (Recommended for initial contact)

  1. Visit bitstarz.com
  2. Click live chat button
  3. Wait for agent connection
  4. State clearly: "I need to permanently delete my BitStarz account"

Option B: Email Support

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: support@bitstarz.com

URGENT: Permanent Account Deletion Request - [Your Username]
Dear BitStarz Support Team, I am requesting the immediate and permanent deletion of my BitStarz account. Account Information: - Username: [Your Username] - Email Address: [Your Registered Email] - Date of Birth: [Your DOB] - Last Login: [Approximate Date] I have withdrawn all cryptocurrency funds from my account and understand this action is irreversible. Please process this deletion request immediately and provide written confirmation when complete. I do not wish to receive any promotional materials, bonus offers, VIP upgrades, or reactivation attempts of any kind. This request is final and non-negotiable. I will not accept any bonuses, VIP status, or other incentives to keep my account active. Sincerely, [Your Full Name] [Date]

Instructions:

  • Copy the email content above
  • Send from the email address associated with your BitStarz account
  • Keep a copy of your sent email for records
  • Follow up if you don't receive a response within 7-14 days

Step 3: Prepare for Extreme Retention

BitStarz will aggressively try to retain you:

  • Massive bonus offers (potentially $5000+ value)
  • VIP status upgrades and exclusive perks
  • Personal account manager assignments
  • Exclusive tournament invitations
  • Loss-back guarantees and cashback programs
  • Award-winning platform prestige appeals

Stay strong and decline ALL offers.

Step 4: Complete Extensive Verification

BitStarz will require extensive verification:

  • Government-issued photo ID
  • Proof of address (multiple documents)
  • Selfie with ID and handwritten note
  • Security questions about account activity
  • Possibly video verification call
  • Confirmation of cryptocurrency withdrawals

Step 5: Persistent Follow-Up (Critical)

  • No response in 12 hours? Contact again immediately
  • Retention offers? Decline firmly and restate deletion
  • Verification delays? Provide documents immediately
  • Keep detailed records of ALL interactions
  • Screenshot everything for evidence

Timeline (Extended Process)

  • Initial response: 6-24 hours
  • Retention attempts: 5-14 days of aggressive offers
  • Verification process: 7-20 business days
  • Account deletion: 15-35 business days
  • Total process: 4-7 weeks typical

Support Contact

Email: support@bitstarz.com
Live Chat: Available 24/7
Response Time: 6-24 hours, often with aggressive retention offers

Need Help Right Now?

If you're struggling with gambling addiction, help is available 24/7:

Call: 1-800-522-4700
National Problem Gambling Helpline

Crisis? Call or text 988

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