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Rivalry Account Support Options

Current documented status. Jump to the details ↓

At a glance

Procedure status
Current closure procedure under review

Do not use the general Rivalry homepage as an account-help shortcut: one current version contains gambling promotions and a deposit action. Start with the jurisdiction and signed-in controls already associated with the account, or use the copy-only support request below.

Rivalry account status and support options

Identify the market attached to the account

Check an existing non-promotional account email, statement, or saved terms for the operator and jurisdiction. An Ontario account and a former global account may not have the same controls or regulator.

Do not sign in through an old or third-party link. Do not deposit or place another wager to test whether the account still works.

For an accessible Ontario account, use the current Ontario route

Current Rivalry Ontario terms say a customer may close an account through the website or in writing using the contact details shown on the website. If the signed-in control is available, follow its current labels and save the confirmation.

The Ontario terms say an undisputed balance is refunded by a method Rivalry determines, subject to investigations or enquiries. Valid open bets remain and any winnings are paid after the result. Do not place another wager, cash out, or assume funds must be withdrawn before requesting closure.

If controls are unavailable, ask for the current secure route

The operational-closure edge publishes support@rivalry.com. The currently retrieved Ontario support page also offers a support route, but its contact details and availability may differ from the closed edge.

Use the route that loads for the account's market. Ask what secure process applies to the specific account, balance, open-bet, privacy, or marketing question. No consistent response time or outcome is published across the current sources.

Keep sensitive information out of ordinary email

Include at most one ordinary account identifier, such as the registered email address. Do not send a password, verification code, date of birth, payment-card details, security answer, identity document, or gambling history unless a verified secure process later requires it.

Escalate an unresolved Ontario issue carefully

iGaming Ontario's player-support page accepts questions and complaints involving operators that are no longer live in Ontario. It says to use the operator process first where possible. iGaming Ontario cannot settle a bet, refund a wager, or award compensation.

For a former Isle of Man account, the Gambling Supervision Commission's complaint form says it investigates only operators it currently licenses. Rivalry is now listed as a former licensee, so that form is not presented here as a Rivalry complaint route.

Account Support Request

Ask support to explain the current account options in writing

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Please provide the current secure route for my Rivalry account
Email body
I need the current support route for my Rivalry account. The market or jurisdiction shown on my existing account record is: [Ontario / other market / not sure] Please tell me the current secure route for this request: [account closure / account status / balance or open bet / privacy / marketing] My registered email address is: [registered email] Please confirm what information is required and how I can provide it securely. I will not send a password, verification code, payment details, date of birth, or identity document in ordinary email. Thank you.
  • Send from the email address on your Rivalry account
  • Keep a copy of your sent email for your records

Rivalry self-exclusion status

Ontario controls when the current service is accessible

The current Ontario terms direct customers to the Responsible Gambling area. They describe short exclusions of 1 day, 1 week, 1 month, 2 months, or 3 months, and longer exclusions of 6 months, 1 year, or 5 years. The same terms also mention stopping permanently without identifying a universal permanent option in the signed-in menu.

The Ontario terms say confirmation logs the customer out immediately and prevents login and betting during the selected period. They also describe reasonable steps to stop marketing during the exclusion. Use only the controls and periods currently displayed for an accessible Ontario account.

When Rivalry controls are unavailable

The operational-closure edge does not publish a working self-exclusion control. An old global instruction is not a safe substitute for a current service.

Use an independent layer while a Rivalry support request is unresolved:

These separate protections do not close a former Rivalry account, recover a balance, or resolve an open bet.

Need the account status details again? ↑

Stop Rivalry emails

Current Ontario terms describe reasonable steps to stop marketing during an active self-exclusion. They do not establish that ordinary account closure erases personal information or stops every service message.

When an exclusion control is unavailable, use an unsubscribe link only when it is present in a message you trust. You can also block or filter the sender and use the current support route for the account's market. Keep one non-sensitive example with its date if contact continues; do not forward payment details, identity documents, or gambling history.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can I still close a Rivalry account?

Current Ontario terms describe website or written closure when the Ontario service is accessible. Another current Rivalry edge says operations have ceased and player access is unavailable. Use the route that actually loads for the account's market and save the response; no universal current procedure is confirmed.

What happens to a balance or open bet?

Current Ontario terms say an undisputed balance is refunded by a method Rivalry determines, subject to investigations or enquiries. Valid open bets remain and any winnings are paid after the result. The operational-closure edge publishes no equivalent residual-account process, so those Ontario terms must not be presented as a guarantee for every account.

Do not deposit, place another wager, or pay a third party to try to unlock funds. Ask the applicable support route and keep the reply.

Does account closure erase personal information?

Not necessarily. Account access, account closure, self-exclusion, and personal-data deletion are different actions. The currently conflicting pages do not support a universal deletion or erasure guarantee.

Is Rivalry currently licensed?

The Isle of Man regulator lists Rivalry Limited's licence as surrendered on 2026-03-12. iGaming Ontario's current English operator directory omits Rivalry, while its French directory still lists Rivalry/Reactive Betting. Because those official Ontario sources conflict, this guide makes no current Ontario registration claim.

Why are the old phone, chat, and timing instructions gone?

They are not consistent across the current active and closed edges. This guide removes the previous phone number, universal chat claim, processing estimates, licence benefits, deletion guarantees, and mixed-market instructions rather than presenting one market's or one edge's behavior as universal.

If you need to talk to someone