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Delete Your Spreadex Account

Documented account deletion options, checked Jan 2026. Jump to the steps ↓

At a glance

Method
Email request
Processing time
30-60 minutes initial, 7-14 days for completion
Last verified
Procedure last checked .

Delete your Spreadex account

Step 1: Close All Open Positions and Withdraw Funds

For Financial Spread Betting Accounts:

  1. Close ALL open positions immediately - Do not leave any trades running
  2. Check for margin requirements - Ensure no pending margin calls
  3. Cancel all pending orders - Stop losses, limit orders, etc.
  4. Wait for positions to settle - Usually T+1 or T+2
  5. Withdraw all available funds - Process withdrawal to linked bank account

For Sports Betting Accounts:

  1. Wait for all bets to settle
  2. Cancel any pending bets if possible
  3. Withdraw all available funds

Step 2: Document Everything

Essential Records to Save:

  • Trading history and P&L statements (for tax purposes)
  • Sports betting history
  • All deposit and withdrawal records
  • Account statements
  • Any correspondence with Spreadex
  • Screenshots of current account status and zero balance

Step 3: Send Account Deletion Request

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Account Deletion Request - GDPR Article 17 & FCA Consumer Rights
Email body
Dear Spreadex Compliance Team, I am writing to formally request the permanent deletion of my Spreadex account under the UK General Data Protection Regulation (GDPR) Article 17 (Right to Erasure) and my rights as a consumer under FCA regulations. Account Information: - Account Number: [Your Account Number] - Full Name: [Your Full Legal Name] - Email: [Your Registered Email] - Phone: [Your Phone Number] - Date of Birth: [Your DOB] Confirmation: - I have closed all open financial spread betting positions - I have no pending sports bets - I have withdrawn all available funds - My account balance is zero - I understand this action is permanent and irreversible Required Actions: 1. Permanently delete my account within 30 days as required by GDPR 2. Delete all personal data held under data protection regulations 3. Remove me from all marketing communications 4. Provide written confirmation of account deletion 5. Confirm any retained data required for FCA regulatory compliance and the retention period I do not wish to receive any retention offers or promotional materials. This decision is final. Please confirm receipt of this request and provide a reference number. Yours faithfully, [Your Full Name] [Date]
  • Send from the email address on your Spreadex account
  • Keep a copy of your sent email for your records

Step 4: Follow Up and Verify

Expected Timeline:

  • Acknowledgment: Within 48 hours
  • Verification process: 3-7 business days
  • Final deletion: 14-30 days

If no response after 7 days:

  1. Call customer service: +44 1727 895000
  2. Reference your original email and date sent
  3. Request escalation to compliance team

Support Contact

Email: info@spreadex.com Phone: +44 1727 895000 Address: Spreadex Ltd, 32 Spicer Street, St Albans, Hertfordshire, AL3 4PQ Live Chat: Available on website

UK Crisis Resources

If you're struggling with gambling or trading addiction, help is available:

National Gambling Helpline: 0808 8020 133 (GamCare - free, confidential, 24/7) GAMSTOP: gamstop.co.uk (free self-exclusion from all UK gambling sites) Samaritans: 116 123 (free, 24/7 emotional support)

Financial Difficulties: StepChange Debt Charity: 0800 138 1111 National Debtline: 0808 808 4000

If support does not reply

A cautious follow-up plan and copyable templates

These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.

  • After 7 days without a reply, consider sending one follow-up.
  • If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.

Follow-up Email

Second contact attempt after initial request

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Follow-up: Account Closure Request - Spreadex
Email body
Dear Spreadex Support Team, I previously submitted an account-closure request and have not received a clear resolution. I am following up to ask that you: 1. Confirm receipt of my account-action request 2. Confirm which closure, suspension, and data-deletion actions are available for my account 3. Provide a reference number and the next step Please treat this as a continuation of my original request, not a new one. Best regards, [Your Name]
  • Send from the email address on your Spreadex account
  • Keep a copy of your sent email for your records

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Escalation: Unanswered Account Closure Request - Spreadex
Email body
Dear Spreadex Management, I have contacted support more than once about account closure without a clear resolution. I am escalating this request. Please confirm its current status, the actions available for my account, and the official complaint route if it cannot be completed. Please keep this request linked to my earlier case and provide a reference number. Best regards, [Your Name]
  • Send from the email address on your Spreadex account
  • Keep a copy of your sent email for your records
Additional platform details

Other Spreadex support channels: live chat on their website · +44 1727 895000

Self-exclude from Spreadex

Self-exclusion available by contacting customer service. UKGC requirements mandate prompt processing of exclusion requests.

Choose the period that matches the protection you want. If the options are unclear, ask the platform to confirm the start date, end date, and whether the period can be changed.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account deletion steps again? ↑

Stop Spreadex emails

Marketing preferences can be updated by contacting customer service or through account settings.

Unsubscribe Request

Request an end to promotional emails and marketing communications

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Unsubscribe from All Communications - Spreadex
Email body
Dear Spreadex Team, Please remove me from direct gambling and promotional marketing sent by email, SMS, telephone, push notification, and post, where those channels are associated with my account. This request is separate from account closure and self-exclusion. I understand that necessary account, transaction, security, or legal notices may still be sent. Please confirm when my marketing preferences have been updated. Thank you, [Your Name]
  • Send from the email address on your Spreadex account
  • Keep a copy of your sent email for your records

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can I reopen my Spreadex account after deleting it?

Some platforms may reactivate a closed account after a support review. A self-exclusion is designed to block play for its selected period, but the exact rules depend on the operator and jurisdiction.

How long does Spreadex account deletion take?

The steps on your side are estimated at 30-60 minutes initial, 7-14 days for completion. The platform may not publish a processing time, so keep a copy of your request and follow up through its official support channel if needed.

What happens to the money in my account?

Check the platform's current balance rules. Withdraw first when permitted, and ask official support how any remaining balance will be handled.

Will marketing emails stop once the account is closed?

Request marketing removal explicitly in your account-closure request and follow the "Stop Spreadex emails" section on this page.

If you need to talk to someone