Skip to content
GG
GuardingGamblers
Crisis

Close Your Global Poker Account

Documented account closure options, checked Jul 2026. Jump to the steps ↓

At a glance

Method
Support form
Can it be reopened?
Global Poker says a closed account may be reopened after Customer Support and Compliance review. Use the responsible-gameplay route when you need a stronger restriction.
Your balance
Global Poker says user-requested closure forfeits continued access or rights to Gold Coins, Sweeps Coins, and unredeemed prizes. Review the account with Support before closure.
Last verified
Procedure last checked .

Close your Global Poker account

Review coins, prizes, and unresolved activity

Check Gold Coins, Sweeps Coins, unredeemed prizes, pending redemptions, tournaments, investigations, disputes, and records you need. The current minimum redemption threshold is SC50, but it is not a prerequisite for closure. A smaller balance may still face the closure consequence.

Ask Support how each unresolved item will be handled. Do not make another purchase or play to reach a threshold or empty the account.

Submit the current Contact Us form

Open Global Poker's official Contact Us form and submit an account closure request from the registered email. The terms say to state explicitly when the request is connected to responsible-gameplay concerns.

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Global Poker Account Closure Request
Email body
Hello Global Poker Customer Support, Please close my Global Poker account. Registered email: [email] Username or account ID: [non-sensitive identifier] State: [state] This request [is / is not] related to responsible-gameplay concerns. Before completing the closure, please confirm: - how Gold Coins, Sweeps Coins, unredeemed prizes, pending redemptions, tournaments, investigations, and disputes will be handled; - whether a separate self-exclusion must also be applied; - whether the account can later be reopened; and - when the closure is complete. Please also stop direct gaming marketing where the current policy permits. If identity verification is required, send the official secure route. Thank you, [Name]
  • Send from the email address on your Global Poker account
  • Keep a copy of your sent email for your records

Save the written outcome

Keep the case number and confirmation. Global Poker says a closed account may be reopened only after Customer Support and Compliance review, so ordinary closure is not reliably irreversible. Do not send a password, one-time code, full payment details, or identity document through an unverified address.

If gambling losses have put essentials at risk, use the financial first-steps guide.

Self-exclude from Global Poker

The current terms distinguish taking a break, self-exclusion, and permanent closure. The official material that could be fully reviewed did not publish exact self-exclusion periods, early-removal rules, or pending-tournament treatment, so this guide does not supply a fixed duration list.

Use the current Contact Us form, state that the request concerns responsible gameplay, and ask for written confirmation of:

  • the available periods and whether the selected one can end early;
  • which Gold Coin, Sweeps Coin, poker, and redemption functions it blocks;
  • what happens to pending tournaments, redemptions, investigations, and prizes;
  • when the restriction becomes effective; and
  • whether direct marketing stops during the restriction.

Global Poker's current terms describe a U.S. sweepstakes promotion with state-specific exclusions and eligibility rules. An operator self-exclusion is not automatically a government programme or a block on another VGW or poker product.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop Global Poker emails

Global Poker's current terms direct users to Customer Support to opt out of marketing by email, post, SMS, and telephone. Use the current Contact Us form, identify only the registered email and a minimal account identifier, and ask it to confirm which channels were changed.

Marketing opt-out does not close or self-exclude the account. Necessary account, security, transaction, or legal messages may continue.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Must I redeem SC50 before closing Global Poker?

No. SC50 is the current minimum redemption threshold, not a condition for submitting a closure request. The terms say closure forfeits continued access or rights to coins and unredeemed prizes, including balances that may be below the threshold. Ask Support how the account will be handled and do not play to reach a threshold.

Can a closed Global Poker account be reopened?

The current terms say reopening may be possible after Customer Support and Compliance review. Use the separate responsible-gameplay route when you need a stronger restriction.

Does closure delete every Global Poker record?

The current terms describe account closure and coin or prize consequences, not guaranteed erasure of every record. Treat a privacy request as a separate action.

If you need to talk to someone