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Close Your CoinPoker Account

Documented account closure options, checked Jul 2026. Jump to the steps ↓

At a glance

Method
Email request
Can it be reopened?
CoinPoker describes permanent closure as irreversible. A temporary closure is a different request and lasts at least 24 hours.
Last verified
Procedure last checked .

Close or Self-Exclude from CoinPoker

CoinPoker's help centre says an account can be closed temporarily or permanently. State the choice explicitly: a temporary closure lasts at least 24 hours, while the platform describes permanent closure as irreversible.

Close your CoinPoker account

Request Closure

  1. Review every account balance, pending withdrawal, and record you need.
  2. Email support@coinpoker.com from the registered address or use live chat.
  3. Say whether you want a temporary closure or irreversible permanent closure.
  4. Ask how any remaining balance will be handled before closure.
  5. Save the response and ticket reference.

CoinPoker does not publish a guaranteed 24-to-72-hour completion time. Its terms discuss possible forfeiture where someone circumvents an exclusion; that should not be presented as a universal consequence of ordinary account closure.

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Account Closure Request - CoinPoker
Email body
Dear CoinPoker Support Team, I am writing to request closure of my account associated with this email address. Please also remove me from marketing and delete personal data that can be erased under the rules that apply to my account. If records must be retained, please explain what is retained and why. Please confirm which actions are available, when they are complete, whether formal self-exclusion is needed to prevent reactivation, and provide a reference number for my records. Please do not ask me to make another deposit or wager. If identity verification is required, send the official secure verification route rather than asking for sensitive documents in an ordinary support message or email. Thank you for your prompt attention to this matter. Best regards, [Your Name]
  • Send from the email address on your CoinPoker account
  • Keep a copy of your sent email for your records

If support does not reply

A cautious follow-up plan and copyable templates

These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.

  • After 7 days without a reply, consider sending one follow-up.
  • If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.

Follow-up Email

Second contact attempt after initial request

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Follow-up: Account Closure Request - CoinPoker
Email body
Dear CoinPoker Support Team, I previously submitted an account-closure request and have not received a clear resolution. I am following up to ask that you: 1. Confirm receipt of my account-action request 2. Confirm which closure, suspension, and data-deletion actions are available for my account 3. Provide a reference number and the next step Please treat this as a continuation of my original request, not a new one. Best regards, [Your Name]
  • Send from the email address on your CoinPoker account
  • Keep a copy of your sent email for your records

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Escalation: Unanswered Account Closure Request - CoinPoker
Email body
Dear CoinPoker Management, I have contacted support more than once about account closure without a clear resolution. I am escalating this request. Please confirm its current status, the actions available for my account, and the official complaint route if it cannot be completed. Please keep this request linked to my earlier case and provide a reference number. Best regards, [Your Name]
  • Send from the email address on your CoinPoker account
  • Keep a copy of your sent email for your records

Other CoinPoker support channels: live chat on their website

Self-exclude from CoinPoker

Apply Self-Exclusion

Open Account Settings > Responsible Gambling or contact support. CoinPoker's 2026 self-exclusion policy lists periods from 24 hours to 5 years. The general closure help page separately refers to permanent closure, so confirm whether the screen labels your choice as self-exclusion or permanent account closure.

Do not create another account to bypass an exclusion. The terms allow stricter action against attempts to circumvent the block.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop CoinPoker emails

Stop Marketing

Ask support@coinpoker.com or live chat for the current marketing opt-out route, or use an unsubscribe instruction in a message. No dedicated procedure or processing time was confirmed in the primary sources reviewed.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Is permanent closure reversible?

CoinPoker's closure help page describes permanent closure as irreversible and distinguishes it from a temporary closure of at least 24 hours.

Which licence does CoinPoker publish?

The site displayed licence ALSI-202412004-FI1 on the verification date. Do not rely on the older 2025 identifier previously shown in this guide.

Who operates CoinPoker?

The official materials reviewed are inconsistent. A 2026 responsible-gambling PDF names Precise IG Solutions B.V. in Curaçao, while the site footer names Precise Interactive Inc. in Panama and refers to Anjouan licensing. This conflict needs human legal review before naming one entity as definitive.

If you need to talk to someone