How to Close a Borgata Online Account
Documented account closure options, checked Jul 2026. Jump to the steps ↓
At a glance
- Method
- Contact support
- Processing time
- Seven days' notice; exact effective time not published
- Can it be reopened?
- Ordinary closure and formal self-exclusion are different. Borgata's self-exclusion terms contrast exclusion with a standard closure request that may be considered for reactivation.
- Your balance
- The terms require the entire balance to be withdrawn before closure notice. Withdrawal processing or a security review can take additional time.
- Last verified
- Procedure last checked .
New Jersey online-account scope
This guide covers the Borgata Online account used in New Jersey. The current terms identify BetMGM, LLC as the contracting operator and the Borgata casino relationship through Marina District Development Company. A current New Jersey Division of Gaming Enforcement ruling also confirms the Borgata/BetMGM relationship. It does not establish a generic procedure for another state or an MGM Rewards account.
Ordinary account closure, timeout, formal New Jersey self-exclusion, marketing preferences, and a privacy request are different actions. Choose the protection that matches what you need.
Close your Borgata Casino account
Borgata's current terms require the entire balance to be withdrawn and seven days' notice before ordinary closure.
Record the balance and unresolved items
Save the visible balance, pending-withdrawal reference, and any valid outstanding-wager reference. Do not place or cancel another wager to prepare the account. The terms say valid outstanding wagers are unaffected by termination.
Withdraw the entire balance
The terms require this before giving closure notice. Borgata's current banking page says internal withdrawal processing can take up to five business days and may take longer during a security review. That is a withdrawal boundary, not a closure-time estimate.
Send the seven-day notice
Use Borgata's current official email, portal or live chat, telephone, or postal route. The Customer Care page lists 24/7 support. If you use email, send from the registered address to support.nj@borgataonline.com and include only one non-sensitive account identifier.
Protect the account until closure is effective
The terms say you remain responsible for activity until closure takes effect. Keep the account secure, do not gamble, and save the sent request, support response, effective time, balance answer, and case reference. Seven days is the required notice; the terms do not promise one exact completion time.
Account Closure Request
Adapt this request to the options the platform currently offers
Send to: support.nj@borgataonline.com · official source
- Send from the email address on your Borgata Online account
- Keep a copy of your sent email for your records
If the main goal is to block access without waiting for ordinary closure, use a timeout or formal self-exclusion instead.
Other Borgata Casino support channels: live chat on their website · 1-877-448-5833
Self-exclude from Borgata Casino
Timeout
The May 12, 2026 terms describe a timeout from 3 to 183 days, automatic re-enablement when the period ends, no early reactivation, and continued login for withdrawing remaining funds. Borgata's separate consumer page says 3 to 180 days. Check the choices shown in the signed-in control and save the selected start and end dates rather than relying on the conflicting public maximum.
Formal self-exclusion
Borgata's current responsible-gaming page separates formal New Jersey self-exclusion from timeout and ordinary closure. Online enrollment offers minimum periods of one year or five years. Lifetime enrollment is available through eligible New Jersey regulator-assisted routes described on that page.
The selected minimum period cannot be ended early. Reaching the end of a one-year or five-year term does not automatically remove the person from the New Jersey list; a formal removal process is still required. Confirm the scope, effective status, balance instructions, marketing effect, and reference before leaving the enrollment flow.
For Borgata-specific responsible-gaming assistance, the official page lists responsiblegaming.nj@borgataonline.com. For the statewide route, follow the current New Jersey Division of Gaming Enforcement instructions linked from Borgata rather than assuming an operator control covers every licensed account.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Borgata Casino emails
Use Borgata Online's signed-in communication preferences, a current unsubscribe link, or Customer Care. The privacy policy also lists optout@betmgm.com for BetMGM direct-marketing opt-out requests. Necessary security, legal, responsible-gaming, or account-service notices may continue.
MGM Rewards marketing is a separate MGM preference. Changing Borgata Online preferences does not prove that MGM Rewards marketing has also stopped.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Does closing a Borgata Online account delete all personal data?
No. Borgata's privacy policy describes qualified privacy requests, but it also requires records to be retained for legal, regulatory, tax, transaction, fraud-prevention, dispute, and contractual purposes. Data is erased or de-identified only when it is no longer needed. Ordinary closure is not a promise of immediate erasure.
Can an ordinarily closed account be reopened?
Borgata's self-exclusion terms contrast formal exclusion with a standard closure request that may be considered for reactivation. If preventing later access matters, use formal self-exclusion and record its scope and minimum period.
What happens to a valid outstanding wager?
The current terms say valid outstanding wagers are unaffected by termination. Save the wager reference and ask support how settlement and access to proceeds will work for this account.
Is seven days the guaranteed closure-completion time?
No. Seven days is the notice required by the terms. The reviewed sources do not promise one exact processing or completion time.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support