How to Delete Your Betika Account
Complete step-by-step guide to permanently close your Betika gambling account.
Quick Overview
24-72 hours
Jan 2026
Tip: Closing your account doesn't remove years of promotional emails already in your inbox. WagerWard can find and remove them in 30 seconds.
Quick Action: Delete Your Betika Account
Follow these essential steps to request account deletion. Most users can complete this in under 5 minutes.
Immediate Account Deletion Steps
Withdraw All Funds First
Before requesting deletion, withdraw your balance:
Log into your Betika account and navigate to the withdrawal section. Process all available funds via M-Pesa or your registered payment method. Betika processes M-Pesa withdrawals in under 5 minutes, making this step quick and easy.
Important: Once your account is deleted, you cannot recover any remaining balance.
Gather Account Information
Prepare the following details for your deletion request:
- Your Betika phone number (account ID)
- Registered M-Pesa number
- National ID number
- Date of birth
Having this information ready will speed up the verification process.
Contact Customer Support
Choose your preferred contact method:
Phone (Fastest): Call 0709 979 979
Live Chat: Available 24/7 on the Betika website and app
Email: Send request to support@betika.com
SMS: Send "STOP" to 29090 (for basic account suspension)
Account Deletion Email
UrgentCopy this email template to request permanent account deletion
Send to: support@betika.com
Instructions:
- Copy the email content above
- Send from the email address associated with your Betika account
- Keep a copy of your sent email for records
- Follow up if you don't receive a response within 7-14 days
Verify and Confirm
After contacting support:
Betika will verify your identity through security questions or ID verification. Once confirmed, account deletion typically processes within 24-72 hours. You will receive SMS confirmation when complete.
Important: Account Deletion is Permanent
Once your Betika account is deleted, you cannot reopen it with the same phone number. Make sure you have withdrawn all funds and checked for any pending Jackpot entries before requesting deletion.
Support Contact
Email: support@betika.com
Live Chat: Available on website
Need Help Right Now?
If you're struggling with gambling addiction, help is available 24/7:
Call: 1-800-522-4700
National Problem Gambling Helpline
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