How to Close or Self-Exclude from Virgin Bet
Documented account closure options, checked Aug 2026. Jump to the steps ↓
At a glance
- Method
- In account settings
- Processing time
- Immediate in account; within 7 calendar days through support
- Can it be reopened?
- Ordinary closure can be reviewed for reopening through support and may require reverification. Reopening is not guaranteed.
- Your balance
- Virgin Bet says withdrawable funds, less any active bonus, are returned subject to verification and withholding rules. Closure may void open bets, games, bonuses, promotions, or competition entries.
- Last verified
- Procedure last checked .
Great Britain Virgin Bet account only
This guide covers the Virgin Bet account operated by Virgin Bet Limited. Virgin Bet's current terms and conditions limit registration to adults who live in Great Britain. The Gambling Commission record lists account 54310 with active remote casino and betting permissions.
Virgin Bet is part of the LiveScore Group, but its terms define a Virgin Bet account and the group maintains a separate LiveScore Bet account guide, operator, licence, support address, and closure route. Group data or login linkage is not proof that ordinary closure of one account closes the other.
Virgin Bet calls the ordinary action account closure. It is different from a temporary cool-off, operator self-exclusion, GAMSTOP, changing marketing preferences, or making a qualified privacy-erasure request.
Do not gamble again to prepare closure
Do not deposit, place another bet, cash out, or cancel an accepted item to change the account first. If anything is unsettled, ask support for the account-specific funds and open-item outcome. If stopping access matters now, start a cool-off, self-exclusion, or GAMSTOP without waiting for that answer.
Close your Virgin Bet Great Britain account
Close the Virgin Bet account
Virgin Bet's current closure help publishes four routes:
- in the app, open Account Closure in settings;
- on the website, use Safer Gambling → Account Closure;
- email
support@virginbet.com; or - use official live chat.
The current terms also describe immediate closure through the More section. They say a support-assisted request is completed within seven calendar days after receipt. The help page's up-to-24-hour email-response estimate is not a promise that closure will finish within 24 hours.
Record existing items without gambling
If it is safe to sign in, note the visible balance, pending withdrawal, open bet or game, and a non-sensitive support reference. Do not deposit, wager, cash out, or cancel an accepted item to change the result first.
Use Account Closure or contact support
Use the app or website control for the fastest direct route. If that is not
available, ask support@virginbet.com or official live chat to close the
account. A username or registered email is enough to identify the request;
do not send a password, one-time code, full payment details, or an
unrequested identity document through ordinary email.
Keep the written outcome
Ask for the effective closure date and a written answer for the balance, pending withdrawal, open bets or games, bonuses, and any verification requirement. Keep only the non-sensitive confirmation you need.
Account Closure Request
Adapt this request to the options the platform currently offers
Send to: support@virginbet.com · official source
- Send from the email address on your Virgin Bet account
- Keep a copy of your sent email for your records
Check funds and open items separately
The terms say withdrawable funds, less any active bonus, are returned to an accepted payment method after closure, subject to identity, payment-method, legal, regulatory, and withholding checks. They also say closure may make bets, wagers, games, tournament registrations, bonuses, promotions, and competition entries void. Do not assume that every open item settles normally. Ask support to record the exact outcome before closing when anything is unsettled, without placing another bet to change it.
Treat privacy erasure as a separate request
Ordinary closure does not automatically erase personal data. Virgin Bet's privacy policy says a qualified erasure request can be made through Customer Support or interactive chat. It also says customer data is typically retained for seven years after closure and can be kept longer for legal, regulatory, or claims reasons. The privacy right is not a guarantee that every record will be deleted.
Other Virgin Bet Great Britain support channels: live chat on their website
Self-exclude from Virgin Bet Great Britain
Choose cool-off, Virgin Bet self-exclusion, or GAMSTOP
Cool-off for 24 hours to six weeks
Virgin Bet's current terms describe a cool-off from 24 hours to six weeks. The account is suspended immediately and cannot be reopened early. Existing balances and advance bets remain; winnings can be credited, while bonuses may expire. The account automatically becomes available again after the selected period.
Use More → Responsible gambling → Account cool-off, choose the period, and confirm. If urgent ordinary closure is still being processed, this is the operator's documented immediate temporary block.
Operator self-exclusion for six months to five years
Start Virgin Bet self-exclusion in the account or contact
support@virginbet.com or live chat and quote Self-exclusion. The terms
publish choices of six months, one year, two years, or five years and say
the restriction becomes effective in the operator's system within 24 hours.
Virgin Bet publishes conflicting balance rules
Virgin Bet's self-exclusion overview says any balance will be transferred to an available payment method. Its current terms instead say bets and winnings may be void, stakes may be refunded, and settled amounts cannot be accessed until the exclusion ends. Start the protection if it is needed, then ask support in writing how the balance and every open item will be handled. Do not rely on a guaranteed transfer or try another transaction to test the restriction.
Virgin Bet says its operator self-exclusion restricts accounts on other LiveScore Group sites. This is a protection effect, not proof that the brands share one balance or that ordinary Virgin Bet closure closes a LiveScore Bet account.
After the chosen operator-exclusion period expires, reactivation is not automatic. Virgin Bet requires approval and a 24-hour review. Email or live chat can notify the operator, but the current terms say the formal completion must be by phone with its Player Protection Team. That published phone route is for reactivation, not general account closure.
Add GAMSTOP across Great Britain-licensed online operators
Our reviewed GAMSTOP registration guide covers the current six-month, one-year, five-year, and five-year-with-auto-renewal choices. GAMSTOP is a separate national online protection; it does not close the Virgin Bet account or return its funds automatically.
Do not test a restriction
After starting cool-off, self-exclusion, or GAMSTOP, stay signed out. Do not create another account, change registration details, or gamble to test whether the restriction works. Contact support if access remains possible.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Virgin Bet Great Britain emails
Change Virgin Bet marketing preferences separately
Use the unsubscribe link in a marketing email, or choose More → My Account → Account Details to stop email, SMS, or post marketing. The privacy policy also documents an SMS STOP instruction and device or browser settings for push notifications. Necessary withdrawal, account-credit, verification, or support messages may continue.
Virgin Bet publishes different post-closure and general opt-out timing. Use the privacy policy's longer up-to-28-day ceiling rather than assuming marketing will stop immediately. An opt-out does not close the account or create a gambling restriction.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Is closing Virgin Bet the same as deleting personal data?
No. Closure stops use of the betting account. Privacy erasure is a separate, qualified request, and Virgin Bet says customer data is typically retained for seven years after closure with possible longer exceptions.
Does closing Virgin Bet also close LiveScore Bet?
No reviewed source says that it does. The brands have separate operators, licences, terms, contacts, and closure routes. Virgin Bet describes group login linkage and group-wide self-exclusion, not group-wide ordinary closure.
What happens to an open bet after ordinary closure?
Virgin Bet says closure may void bets, wagers, games, bonuses, promotions, and competition entries. Ask support for the exact item-by-item outcome before closing, without gambling again to change it.
Is cool-off the same as self-exclusion?
No. Cool-off lasts 24 hours to six weeks and ends automatically. Operator self-exclusion lasts six months to five years and later reactivation requires review. GAMSTOP is a separate national online layer.
Is Virgin Bet the same as Virgin Games or former Virgin Casino in New Jersey?
No. Virgin Bet's current help page says Virgin Bet and Virgin Games are different businesses. The retired U.S. Virgin Casino guide covers a separate former New Jersey brand.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support