Close or Suspend Your theScore Bet Account
Documented account closure or suspension options, checked Jul 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Last verified
- Procedure last checked .
Closure does not erase every record
theScore Bet's official closure article says support can suspend the account, but the account cannot be completely deleted and some records are retained for regulatory requirements.
Former U.S. ESPN BET accounts
PENN rebranded ESPN BET to theScore Bet in the United States on December 1, 2025. Existing logins, settings, open wagers, and responsible-gaming tools carried forward. Use theScore Bet support for the current U.S. account.
Former Barstool Sportsbook accounts
PENN's 2025 annual report says the Barstool Sportsbook brand was discontinued in 2023 and the U.S. sportsbook was relaunched as ESPN BET. ESPN BET later became theScore Bet. If the account began under Barstool Sportsbook, use the current theScore Bet support route and describe the former brand when asking support to locate the account.
Use the jurisdiction attached to the account
theScore Bet's current availability page lists separate U.S. jurisdictions and Canadian provinces, including Ontario and Alberta. Closure, exclusion, and regulator rules must be checked for the state or province attached to the account.
Close or suspend your theScore Bet account
Review the account before contacting support
Check unsettled wagers and the current balance. The official closure article does not publish one balance-processing rule, so ask support how the account's funds and open wagers will be handled before suspension.
Contact theScore Bet support
Use the current support route or email support@thescore.bet from the registered address. Ask for account closure or suspension and state the account's state or province.
Confirm separate responsible-gaming protection
Ask whether closure alone can be reversed and whether a formal operator or regulator self-exclusion must also be completed. Request written confirmation of the action, its scope, and a case number.
Account Closure Request
Adapt this request to the options the platform currently offers
Send to: support@thescore.bet · official source
- Send from the email address on your theScore Bet account
- Keep a copy of your sent email for your records
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your theScore Bet account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your theScore Bet account
- Keep a copy of your sent email for your records
Self-exclude from theScore Bet
Use theScore Bet's official Responsible Gaming Help Resources to select the state or province attached to the account. Operator restrictions and regulator programs can differ in coverage, duration, enrollment, and removal rules.
For an account in Ontario's regulated online market, use the separate Ontario BetGuard self-exclusion guide to understand the centralized registration, timing, scope, and land-based limits.
Do not assume that one theScore Bet request enrolls the account in a regulator's multi-operator program. Ask support which product access is blocked and whether the official jurisdiction program must be completed separately.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop theScore Bet emails
Include a request to stop email, SMS, telephone, push, and postal marketing in the support case. Use an unsubscribe link when a message provides one. The reviewed official pages did not publish one separate account-wide marketing preference route.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Did ESPN BET accounts move to theScore Bet?
PENN says the U.S. rebrand carried forward existing logins, settings, open wagers, and responsible-gaming tools. The old ESPN BET URL on this site now redirects to this current guide.
What happened to Barstool Sportsbook accounts?
PENN discontinued the Barstool Sportsbook brand in 2023 and relaunched its U.S. sportsbook as ESPN BET. That product later became theScore Bet. Use current theScore Bet support and mention Barstool Sportsbook if support needs to trace an older account.
Can theScore Bet completely delete my account?
Its official closure article says no. Support can suspend the account, and some records remain for regulatory requirements.
Is there one self-exclusion duration for every account?
No universal duration is published here. Use the official state or province resource for the account and confirm the scope with support.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
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- Outside the United StatesFind local crisis help and global gambling support