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How to Close or Self-Exclude from TAB New Zealand

Documented account closure options, checked Aug 2026. Jump to the steps ↓

At a glance

Method
In account settings
Processing time
TAB New Zealand does not publish a closure-completion time
Can it be reopened?
Current terms allow TAB to set criteria for a future account. Ordinary closure should not be described as permanent exclusion or irreversible.
Your balance
Current terms allow TAB to remit all or part of the credit balance, retain it pending instructions, or retain it during enquiries. They do not publish one result for every unsettled bet.
Last verified
Procedure last checked .

TAB New Zealand's signed-in Safer Betting dashboard separates Account Closure, Take a Break, and Self-Exclusion. Ordinary closure is not a promise to erase retained personal data and should not be called permanent exclusion.

Close your TAB New Zealand account

Use Account Closure in the Safer Betting dashboard

TAB New Zealand's current Safer Betting dashboard guide places ordinary closure under Safer Betting → Account Closure. Its current account terms also say a customer may ask TAB to close an account at any time.

Record current funds and unsettled items

If it is safe to sign in, note the credit balance, pending withdrawal, bonus, unsettled bet, and any support reference. Do not deposit or gamble again to change what is shown.

Ask about unresolved items

TAB's current support article publishes 0800 102 106 in New Zealand and +64 4 832 5702 from overseas, available 24/7. Live chat is available through Contact Us on the website or app.

Ask what will happen to the balance, withdrawal restriction, bonus, and each unsettled bet before closure. TAB's terms allow it to remit all or part of the credit balance, retain it pending instructions, or retain it during enquiries. They do not publish one result for every open bet or one universal closure-completion time.

Choose Account Closure

Open the signed-in Safer Betting dashboard and choose Account Closure. If the immediate goal is to block access across Entain New Zealand associated brands, use Self-Exclusion instead of waiting for an account or funds question.

Keep the result

Save the effective date, a non-sensitive support reference, and the written outcome for each unresolved item. Do not send a password, one-time code, full payment details, or an unrequested identity document through ordinary messaging.

The current terms allow TAB to set criteria for a future account. They do not support calling ordinary closure irreversible. Treat a separate privacy or data-rights request as distinct from closing access.

Other TAB New Zealand support channels: live chat on their website · 0800 102 106

Self-exclude from TAB New Zealand

Choose a break or formal exclusion

TAB's Safer Betting dashboard guide describes two different controls:

  • Take a Break is a short pause of up to six months.
  • Self-Exclusion is described as immediate across Entain New Zealand associated brands, with terms from six months through five years or lifetime.

Read the live confirmation before submitting it. The dashboard article does not establish one post-exclusion outcome for every credit balance, withdrawal, bonus, or unsettled bet. If stopping access is urgent, do not delay the protection or gamble more; ask support to handle existing items.

Account-only and venue exclusion are different

TAB's current account-only exclusion form covers the TAB account and another Entain New Zealand betting account. It offers 6, 12, 18, 24, 36, 48, or 60 months, or forever, and becomes active after TAB receives and processes it. The form directs it to saferbetting@tab.co.nz.

That account-only form explicitly does not exclude TAB retail. TAB's separate multi-venue exclusion form is the route for selected local-area TAB venues and racecourses as well as online accounts. Its requirements and term choices differ, so read the current form before submitting it.

For free New Zealand support, Safer Gambling Aotearoa and the Gambling Helpline publish 0800 654 655 and free text 8006, available 24/7.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop TAB New Zealand emails

TAB's current Preference Centre guide directs customers to My Account → Preference Centre. Untick the channels and content you no longer want and save the change. TAB's current privacy policy also documents unsubscribe controls in current messages.

Marketing preferences do not close the account or create a gambling block. Necessary account, security, legal, transaction, or Safer Betting messages may continue.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Is TAB New Zealand the same account as TAB Australia?

No. This guide covers tab.co.nz and the New Zealand contract only. TAB Australia has a separate canonical and procedure.

What happens to the balance when the account closes?

TAB's terms allow it to remit all or part of the credit balance, retain it pending instructions, or retain it during enquiries. A verified account is required for withdrawal. Ask support about the current account without making another deposit or wager.

What happens to unsettled bets?

The reviewed current terms do not publish one closure or self-exclusion result for every unsettled bet. Ask 24/7 support to record the result for each existing item. Do not place a new bet to change or test that result.

Does online account self-exclusion cover TAB retail venues?

Not by itself. The account-only form explicitly excludes TAB retail coverage. Use the separate multi-venue process for the applicable local TAB venues and racecourses.

Does account closure delete TAB records?

No complete-erasure promise is published for ordinary closure. The privacy policy explains separate privacy contacts and the legal or operational reasons some information may be retained.

If you need to talk to someone