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Close a Sporting Index Account in Great Britain

Documented account closure options, checked Sep 2026. Jump to the steps ↓

At a glance

Method
Email request
Processing time
No fixed completion time published
Can it be reopened?
Ordinary reopening procedure not confirmed
Your balance
Request return of withdrawable funds; outstanding liabilities survive closure
Last verified
Procedure last checked .

If you need to stop access now, use the protection routes below without waiting for an ordinary-closure reply. Find local support in the international urgent-help directory; the US urgent-help page is separate.

Close your Sporting Index account

Request account closure

Use Sporting Index's account FAQ and customer agreement, Rule 9.

Note anything unresolved

If safe, keep a private note of pending withdrawals, balances and open bets. Ask support how these will be handled; do not gamble or deposit again to prepare for closure.

Email the closure request

Email info@sportingindex.com and ask to close your Sporting Index account. Never email passwords, identity documents or full payment details in an initial request. If verification is needed, ask for a secure route.

Use the official support route if needed

The FAQ also accepts live chat or 0208 1454 090. The contact page labels that number as the sports trading room and lists 0208 1454 080 for general customer service. Email is the consistent written-closure route.

Keep the closure confirmation

Rule 9 provides for an email confirmation but no fixed processing time. Responsibility for account activity continues until closure. Save the confirmation privately and check any outstanding questions with support.

Funds, open bets and reopening

Under Rule 9, return of withdrawable credited funds is on request, not an automatic payout. Outstanding liabilities and existing legal rights survive closure. Ask for an explanation of any disputed amount; do not gamble to repay it.

The reviewed ordinary-closure rule does not specify what happens to existing fixed-odds bets or spread positions. Ask support about unresolved items; do not assume closure cancels or settles them. No ordinary reopening procedure was confirmed, so this guide does not promise permanent closure.

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Account Closure Request - Sporting Index
Email body
Dear Sporting Index Support Team, I am writing to request closure of my account associated with this email address. Please also remove me from marketing and delete personal data that can be erased under the rules that apply to my account. If records must be retained, please explain what is retained and why. Please confirm which actions are available, when they are complete, whether formal self-exclusion is needed to prevent reactivation, and provide a reference number for my records. Please do not ask me to make another deposit or wager. If identity verification is required, send the official secure verification route rather than asking for sensitive documents in an ordinary support message or email. Thank you for your prompt attention to this matter. Best regards, [Your Name]
  • Send from the email address on your Sporting Index account
  • Keep a copy of your sent email for your records

If support does not reply

A cautious follow-up plan and copyable templates

These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.

  • After 7 days without a reply, consider sending one follow-up.
  • If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.

Follow-up Email

Second contact attempt after initial request

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Follow-up: Account Closure Request - Sporting Index
Email body
Dear Sporting Index Support Team, I previously submitted an account-closure request and have not received a clear resolution. I am following up to ask that you: 1. Confirm receipt of my account-action request 2. Confirm which closure, suspension, and data-deletion actions are available for my account 3. Provide a reference number and the next step Please treat this as a continuation of my original request, not a new one. Best regards, [Your Name]
  • Send from the email address on your Sporting Index account
  • Keep a copy of your sent email for your records

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Escalation: Unanswered Account Closure Request - Sporting Index
Email body
Dear Sporting Index Management, I have contacted support more than once about account closure without a clear resolution. I am escalating this request. Please confirm its current status, the actions available for my account, and the official complaint route if it cannot be completed. Please keep this request linked to my earlier case and provide a reference number. Best regards, [Your Name]
  • Send from the email address on your Sporting Index account
  • Keep a copy of your sent email for your records

Other Sporting Index support channels: live chat on their website · 0208 1454 080

Self-exclude from Sporting Index

Ask for the right protection

The safer-gambling policy separates its products:

  • Fixed-odds timeout: use My Account → Safer Gambling for a break of one day to six weeks. Withdrawals remain accessible, but fixed-odds access cannot resume early. Access can resume after the timeout ends.
  • Fixed-odds/casino self-exclusion: use the same menu. The initial minimum is six months, with extensions up to five years.
  • Spread-betting exclusion, or an alternative to online exclusion: contact self-exclusion@sportingindex.com or 01727 895000. Specify every service you want covered and ask for written confirmation of the scope.

After the selected period ends, the policy says self-exclusion remains in place for at least seven years unless and until you initiate revocation, return its signed form and complete a 24-hour cooling-off period. It does not automatically expire after five years. Ask support about money during exclusion; the timeout withdrawal rule above must not be assumed to apply to self-exclusion.

GAMSTOP is a separate multi-operator option for participating Great Britain online gambling services. Do not rely on it to block spread betting; request that restriction directly.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop Sporting Index emails

Stop marketing separately

The privacy policy allows some marketing after ordinary closure. Use the unsubscribe link in marketing emails. For texts, follow the message's opt-out instructions; tell the caller to stop marketing calls, disable app/device push notifications and ask customer service to stop postal marketing. Preference changes may take seven days. These actions do not close the account.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does closing the account delete my information?

No. The privacy policy describes retention after closure, with longer exceptions for regulatory and protection obligations. Erasure is a separate, qualified request. Contact dpo@sportingindex.com about your information; do not assume all records can be removed.

Does this close my separate Spreadex account too?

Do not assume so. Request confirmation for each account and product you want closed or restricted. This guide does not establish a shared closure or self-exclusion instruction across the two brands.

If you need to talk to someone