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How to Close a PROLINE+ Ontario Account

Documented account closure options, checked Aug 2026. Jump to the steps ↓

At a glance

Method
Contact support
Processing time
OLG does not publish a closure-completion time
Can it be reopened?
A former player may ask to reopen, but reopening is subject to OLG's approval and current eligibility and verification requirements.
Your balance
OLG says it returns unutilized funds to a verified bank account, subject to minimum-withdrawal and verification requirements. Future Game Transactions and unused Bonus Funds are cancelled when the Player Account closes.
Last verified
Procedure last checked .

OLG calls this closing a Player Account. Its current agreement permits the request, but closure is not a promise to erase every record. Review the shared account consequences before contacting support.

Close your PROLINE+ Ontario account

Record funds and unfinished activity

Check the OLG.ca account without depositing or placing another wager. Save a record of the cash balance, withdrawal requests, future game transactions, Bonus Funds, and any transaction references you may need.

OLG's current Player Agreement says it will return unutilized funds to a verified bank account, subject to its minimum-withdrawal and identity requirements. It also says closing the account cancels Future Game Transactions and unused Bonus Funds. Do not assume Bonus Funds will be converted to cash or that a completed wager will be refunded.

Contact OLG Player Support

Use OLG's current Help and Contact page. It lists live chat 24 hours a day, telephone support at 1-855-978-7529 from 8 a.m. to midnight ET daily, and playersupport@olg.ca.

Say that you want to close the OLG.ca Player Account used for PROLINE+. Ask support to confirm what will happen to the recorded balance, transactions, and products before it applies the closure. Do not email a password, one-time code, full payment details, or unsolicited identity documents.

Keep the result and follow the funds route

Save the support reference and closure confirmation. Follow only the secure verification or bank route that OLG provides. The Player Agreement says OLG will make reasonable efforts to contact a player if it cannot return funds electronically, but it does not publish a universal closure or payout completion time.

Other PROLINE+ Ontario support channels: live chat on their website · 1-855-978-7529

Self-exclude from PROLINE+ Ontario

My PlayBreak on OLG.ca

OLG's current Responsible Gambling Policy and My PlayBreak page document signed-in breaks. Published periods include one day, one week, one to three months, six months, and one to five years, depending on the break type offered in the live flow.

Read the selected control before confirming it. A short break and a longer self-exclusion have different purposes and effects; do not assume every period appears in every OLG product or that choosing ordinary account closure enrolls you in My PlayBreak.

Ontario-wide regulated online exclusion

Ontario BetGuard is separate from OLG account closure and My PlayBreak. It covers participating websites and apps in Ontario's regulated online gambling market, not land-based venues or unregulated sites. The current choices are six months, one year, five years, or a custom term between six months and five years.

Use our source-checked Ontario BetGuard self-exclusion guide for eligibility, registration, identity checks, scope, balances, marketing, and reinstatement limits.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop PROLINE+ Ontario emails

OLG's account-management FAQ directs players to Marketing Preferences in the OLG.ca account. Turn off the promotional categories you no longer want and save the setting. Use the unsubscribe link in a current promotional message when one is provided.

Marketing preferences do not close the account and may not stop security, transaction, legal, responsible-gambling, or service messages. If promotions continue after the change, keep one example and follow up through the current OLG Help page without including unnecessary gambling history.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does closing PROLINE+ close only the sportsbook?

No. The verified contract is for the shared OLG.ca Player Account, not a PROLINE+-only profile. Ask Player Support which tied products and records will be affected before confirming the request.

What happens to money and future transactions?

The Player Agreement says OLG returns unutilized funds to a verified bank account, subject to its minimum-withdrawal and verification rules. Future Game Transactions and unused Bonus Funds are cancelled. It does not establish a universal refund for completed wagers or a universal payout time.

Can OLG reopen the account later?

A former player may request reopening. The Player Agreement makes reopening subject to OLG approval and current eligibility and verification checks; it is not guaranteed.

Does closure delete personal data?

No deletion guarantee is published for ordinary account closure. OLG's current privacy policy explains privacy requests and the legal, regulatory, security, transaction, and other reasons information may be retained. Treat a privacy request as separate from closing the Player Account.

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