How to Close a PointsBet Australia Account
Documented account deactivation options, checked Aug 2026. Jump to the steps ↓
At a glance
- Method
- In account settings
- Processing time
- The in-account control applies a temporary closure
- Can it be reopened?
- Temporary closure can be reopened at any time by contacting Customer Service. Use Take a Break, self-exclusion, or BetStop for a timed or broader restriction.
- Your balance
- PointsBet says pending wagers remain pending and Customer Service can arrange withdrawal of available funds during temporary closure.
- Last verified
- Procedure last checked .
Australia account only
This guide covers PointsBet Australia Pty Ltd and the current Australian account. The existing Fanatics Sportsbook route records the former United States PointsBet service's move to Fanatics and must not supply Australian instructions.
PointsBet calls the ordinary action temporary closure. It can be reopened through Customer Service and is not deletion or formal self-exclusion.
Choose the control that matches the goal
If you need an enforceable break, operator self-exclusion, or coverage across licensed Australian wagering providers, do not rely on temporary closure alone. Use Take a Break, PointsBet self-exclusion, or BetStop without waiting for an ordinary account question.
Deactivate your PointsBet Australia account
Temporarily close the PointsBet Australia account
PointsBet's current temporary-closure instructions publish the signed-in route.
Record existing money and wagers
If safe, note the available balance, pending withdrawal, pending wager, and a non-sensitive account reference. Do not deposit or place another wager.
Use Close Account (PointsBet Only)
Open the profile tab, choose My Account → Responsible Gambling, scroll to Close Account (PointsBet Only), select Close Account, enter the account password in the official flow, and confirm. Never send the password to support.
Keep the result
Save the confirmation. If money or an open item remains, contact Customer Service on the current official route and ask for a written outcome.
The current closure-options help says pending wagers remain pending during temporary closure and Customer Service can arrange withdrawal of available funds. It also says the account can be reopened at any time by contacting Customer Service.
Other PointsBet Australia support channels: live chat on their website · 13 72 38
Self-exclude from PointsBet Australia
Choose Take a Break, self-exclusion, or BetStop
PointsBet publishes these distinct options:
- Take a Break: one, two, three, seven, 30, or 180 days. The account cannot reopen early and becomes available again when the period ends.
- PointsBet self-exclusion: use My Account → Responsible Gambling. The closure-options help lists three months, six months, one year, three years, five years, or permanent exclusion. A separate current self-exclusion article says to contact 24/7 support for permanent operator exclusion.
- BetStop: the Australian Government's national register blocks access to all licensed Australian online and phone gambling providers and stops their marketing messages.
The reviewed PointsBet help and its current terms publish different operator self-exclusion duration lists. Read the live selection before confirming it; this guide does not choose one source over the other.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop PointsBet Australia emails
BetStop says licensed Australian online and phone gambling providers cannot send marketing messages while the registration applies. That is separate from ordinary PointsBet marketing preferences. The reviewed PointsBet help did not publish a stable account-wide ordinary control, so use an unsubscribe instruction in a current message or ask Customer Service for the current route.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Is temporary closure permanent?
No. PointsBet explicitly says Customer Service can reopen a temporarily closed account at any time. Choose a fixed or broader protection if reopening access is the concern.
Do pending wagers disappear when the account closes?
No. PointsBet says they remain pending. Do not place another wager or cancel an accepted item to change the result.
Does this guide cover the former United States PointsBet account?
No. The Australian account has its own operator, product, support, and protection contract. The former US service is documented separately.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support