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Delete Your PMU Account

Documented account deletion options, checked Jan 2026. Jump to the steps ↓

At a glance

Method
Email request
Processing time
30-45 minutes
Last verified
Procedure last checked .

Delete your PMU account

Step 1: Prepare Your Account

Before requesting deletion:

  1. Withdraw all available funds to your registered bank account
  2. Complete any pending bets or transactions
  3. Save betting history for tax records if needed
  4. Cancel any active bonuses or promotions

Step 2: Submit Deletion Request

Available Methods:

  • Email: serviceclients@pmu.fr
  • Online Form: Via your PMU account settings (Mon Compte > Mes donnees personnelles)
  • Phone: 01 58 73 13 00 (French language)
  • Mail: PMU - Service Clients, 2 rue du Professeur Florian Delbarre, 75015 Paris

Step 3: Send Bilingual GDPR Deletion Request

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Demande de suppression de compte / Account Deletion Request - GDPR Article 17
Email body
[FRANCAIS] Madame, Monsieur, Je vous demande par la presente la suppression definitive de mon compte PMU conformement a l'article 17 du RGPD (Reglement General sur la Protection des Donnees) - droit a l'effacement. Informations du compte : - Identifiant : [VOTRE IDENTIFIANT] - Email : [VOTRE EMAIL] - Telephone : [VOTRE TELEPHONE] J'ai retire tous mes fonds et je comprends que cette action est irreversible. Merci de confirmer la suppression dans un delai de 30 jours conformement au RGPD. Je ne souhaite recevoir aucune offre de retention ni communication marketing. --- [ENGLISH] Dear Sir/Madam, I hereby request the permanent deletion of my PMU account in accordance with Article 17 of the GDPR (General Data Protection Regulation) - right to erasure. Account Information: - Username: [YOUR USERNAME] - Email: [YOUR EMAIL] - Phone: [YOUR PHONE] I have withdrawn all funds and understand this action is irreversible. Please confirm deletion within 30 days as required by GDPR. I do not wish to receive any retention offers or marketing communications. Cordialement / Best regards, [YOUR FULL NAME] [DATE]
  • Send from the email address on your PMU account
  • Keep a copy of your sent email for your records

Expected Timeline

  • Initial acknowledgment: 48-72 hours
  • Identity verification: 3-5 business days
  • Processing: Up to 30 days (GDPR maximum)
  • Confirmation: Written confirmation via email

Support Contact

Service Clients PMU:

  • Phone: 01 58 73 13 00 (7h-23h)
  • Email: serviceclients@pmu.fr
  • Address: PMU, 2 rue du Professeur Florian Delbarre, 75015 Paris

Need Help Right Now?

If you're struggling with gambling addiction, help is available:

France - Joueurs Info Service:

  • Phone: 09 74 75 13 13 (8h-2h, 7j/7)
  • Website: joueurs-info-service.fr

SOS Joueurs: 09 69 39 55 12

If support does not reply

A cautious follow-up plan and copyable templates

These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.

  • After 7 days without a reply, consider sending one follow-up.
  • If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.

Follow-up Email

Second contact attempt after initial request

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Follow-up: Account Closure Request - PMU
Email body
Dear PMU Support Team, I previously submitted an account-closure request and have not received a clear resolution. I am following up to ask that you: 1. Confirm receipt of my account-action request 2. Confirm which closure, suspension, and data-deletion actions are available for my account 3. Provide a reference number and the next step Please treat this as a continuation of my original request, not a new one. Best regards, [Your Name]
  • Send from the email address on your PMU account
  • Keep a copy of your sent email for your records

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Escalation: Unanswered Account Closure Request - PMU
Email body
Dear PMU Management, I have contacted support more than once about account closure without a clear resolution. I am escalating this request. Please confirm its current status, the actions available for my account, and the official complaint route if it cannot be completed. Please keep this request linked to my earlier case and provide a reference number. Best regards, [Your Name]
  • Send from the email address on your PMU account
  • Keep a copy of your sent email for your records
Additional platform details

Other PMU support channels: live chat on their website · 01 58 73 13 00

Self-exclude from PMU

Self-exclusion (auto-exclusion) available through account settings or customer service with multiple timeframe options as required by ANJ regulations.

Choose the period that matches the protection you want. If the options are unclear, ask the platform to confirm the start date, end date, and whether the period can be changed.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account deletion steps again? ↑

Stop PMU emails

Marketing preferences easily managed in account settings with GDPR-compliant opt-out process.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can I reopen my PMU account after deleting it?

Some platforms may reactivate a closed account after a support review. A self-exclusion is designed to block play for its selected period, but the exact rules depend on the operator and jurisdiction.

How long does PMU account deletion take?

The steps on your side are estimated at 30-45 minutes. The platform may not publish a processing time, so keep a copy of your request and follow up through its official support channel if needed.

What happens to the money in my account?

Check the platform's current balance rules. Withdraw first when permitted, and ask official support how any remaining balance will be handled.

Will marketing emails stop once the account is closed?

Request marketing removal explicitly in your account-closure request and follow the "Stop PMU emails" section on this page.

If you need to talk to someone