How do I delete my PMU account?

To delete your PMU account, you need to email. The process typically takes 30-45 minutes. Account deletion available through email or online form with GDPR protections. As a French regulated operator, PMU must comply with EU data protection laws.

How difficult is it to delete a PMU account?

The difficulty rating for deleting a PMU account is 5 out of 10 (medium). The process typically takes 30-45 minutes via email.

Can I reopen my PMU account after deletion?

Most gambling platforms do not allow you to reopen a deleted account. This is permanent. If you need temporary access restriction instead, consider self-exclusion.

How to Delete Your PMU Account (2026)

French Regulated Platform with GDPR Protections

Good news: PMU is licensed by ANJ (Autorite nationale des jeux) and must comply with both French gambling regulations and EU GDPR data protection laws, making account deletion legally protected.

Step 1: Prepare Your Account

Before requesting deletion:

Withdraw all available funds to your registered bank account
Complete any pending bets or transactions
Save betting history for tax records if needed
Cancel any active bonuses or promotions

Important: French Bank Account Required

PMU only processes withdrawals to French bank accounts (RIB/IBAN). Ensure your banking details are up to date before requesting deletion.

Step 2: Submit Deletion Request

Available Methods:

Email: serviceclients@pmu.fr
Online Form: Via your PMU account settings (Mon Compte > Mes donnees personnelles)
Phone: 01 58 73 13 00 (French language)
Mail: PMU - Service Clients, 2 rue du Professeur Florian Delbarre, 75015 Paris

Step 3: Send Bilingual GDPR Deletion Request

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: serviceclients@pmu.fr

Subject:

Demande de suppression de compte / Account Deletion Request - GDPR Article 17

Email Body:

[FRANCAIS] Madame, Monsieur, Je vous demande par la presente la suppression definitive de mon compte PMU conformement a l'article 17 du RGPD (Reglement General sur la Protection des Donnees) - droit a l'effacement. Informations du compte : - Identifiant : [VOTRE IDENTIFIANT] - Email : [VOTRE EMAIL] - Telephone : [VOTRE TELEPHONE] J'ai retire tous mes fonds et je comprends que cette action est irreversible. Merci de confirmer la suppression dans un delai de 30 jours conformement au RGPD. Je ne souhaite recevoir aucune offre de retention ni communication marketing. --- [ENGLISH] Dear Sir/Madam, I hereby request the permanent deletion of my PMU account in accordance with Article 17 of the GDPR (General Data Protection Regulation) - right to erasure. Account Information: - Username: [YOUR USERNAME] - Email: [YOUR EMAIL] - Phone: [YOUR PHONE] I have withdrawn all funds and understand this action is irreversible. Please confirm deletion within 30 days as required by GDPR. I do not wish to receive any retention offers or marketing communications. Cordialement / Best regards, [YOUR FULL NAME] [DATE]

Instructions:

Copy the email content above
Send from the email address associated with your PMU account
Keep a copy of your sent email for records
Follow up if you don't receive a response within 7-14 days

Expected Timeline

Initial acknowledgment: 48-72 hours
Identity verification: 3-5 business days
Processing: Up to 30 days (GDPR maximum)
Confirmation: Written confirmation via email

Support Contact

Service Clients PMU:

Phone: 01 58 73 13 00 (7h-23h)
Email: serviceclients@pmu.fr
Address: PMU, 2 rue du Professeur Florian Delbarre, 75015 Paris

Need Help Right Now?

If you're struggling with gambling addiction, help is available:

France - Joueurs Info Service:

Phone: 09 74 75 13 13 (8h-2h, 7j/7)
Website: joueurs-info-service.fr

SOS Joueurs: 09 69 39 55 12

How to Delete Your PMU Account

Quick Overview

Quick Action: Delete Your PMU Account