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Delete Your OwnersBox Account

Documented account deletion options, checked Jan 2026. Jump to the steps ↓

At a glance

Method
Email request
Processing time
15-30 minutes
Last verified
Procedure last checked .

Delete your OwnersBox account

How to Delete Your OwnersBox Account

Important Information

Step 1: Prepare Your Account

  1. Withdraw all funds - Process all pending withdrawals and wait for completion
  2. Complete active contests - Finish any live salary cap or player picks contests
  3. Cancel future entries - Remove yourself from upcoming contests
  4. Save tax documents - Download any contest history and winning records for tax purposes
  5. Check reward balances - Use any promotional credits or bonuses before deletion

Step 2: Email Deletion Request

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Account Deletion Request - OwnersBox
Email body
I am requesting the permanent deletion of my OwnersBox account. Account Information: - Username: [Your Username] - Email: [Your Registered Email] - Phone: [Your Phone Number] - Approximate registration date: [Date if known] I have withdrawn all funds and understand this action is irreversible. This will result in: - Permanent loss of all contest history and statistics - Loss of all promotional credits and rewards - Permanent removal of all account data Please confirm: 1. Receipt of this deletion request 2. Timeline for completion 3. Reference number for tracking 4. Confirmation when deletion is complete [Your Full Name] [Date]
  • Send from the email address on your OwnersBox account
  • Keep a copy of your sent email for your records

Alternative: Live Chat

If you prefer live chat:

  1. Log into your OwnersBox account
  2. Click "Help" or "Support"
  3. Select live chat option (Available 9 AM - 10 PM ET)
  4. Use this script:

"I need to permanently delete my OwnersBox account. This is not temporary self-exclusion - I want the account completely removed. I have withdrawn all funds and understand this is irreversible."

Self-Exclusion Option

If you want to take a break rather than permanently delete your account, OwnersBox offers User Lockout:

  1. On Website: Navigate to "Responsible Play" icon and select "User Lockout"
  2. In App: Click on "Responsible Play" menu option and select "User Lockout"
  3. Via Email: Contact support@ownersbox.com to request exclusion

Available periods: 30 days to 10 years

OwnersBox also offers deposit limits (24 hours, 7 days, and 31 days) through the Responsible Play settings.

Expected Timeline

  • Initial request: 15-30 minutes
  • Processing time: 3-7 business days
  • Total time: 1-2 weeks

Support Contact

Email: support@ownersbox.com Live Chat: Available 9 AM - 10 PM ET, 7 days a week Response Time: Usually 1-2 business days

Need Help Right Now?

If you're struggling with gambling addiction, help is available 24/7:

If support does not reply

A cautious follow-up plan and copyable templates

These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.

  • After 7 days without a reply, consider sending one follow-up.
  • If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.

Follow-up Email

Second contact attempt after initial request

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Follow-up: Account Closure Request - OwnersBox
Email body
Dear OwnersBox Support Team, I previously submitted an account-closure request and have not received a clear resolution. I am following up to ask that you: 1. Confirm receipt of my account-action request 2. Confirm which closure, suspension, and data-deletion actions are available for my account 3. Provide a reference number and the next step Please treat this as a continuation of my original request, not a new one. Best regards, [Your Name]
  • Send from the email address on your OwnersBox account
  • Keep a copy of your sent email for your records

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Escalation: Unanswered Account Closure Request - OwnersBox
Email body
Dear OwnersBox Management, I have contacted support more than once about account closure without a clear resolution. I am escalating this request. Please confirm its current status, the actions available for my account, and the official complaint route if it cannot be completed. Please keep this request linked to my earlier case and provide a reference number. Best regards, [Your Name]
  • Send from the email address on your OwnersBox account
  • Keep a copy of your sent email for your records

Other OwnersBox support channels: live chat on their website

Self-exclude from OwnersBox

Self-exclusion (User Lockout) available through account settings under Responsible Play, with periods from 30 days to 10 years.

Choose the period that matches the protection you want. If the options are unclear, ask the platform to confirm the start date, end date, and whether the period can be changed.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account deletion steps again? ↑

Stop OwnersBox emails

Email preferences can be managed by contacting customer support at support@ownersbox.com.

Unsubscribe Request

Request an end to promotional emails and marketing communications

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Unsubscribe from All Communications - OwnersBox
Email body
Dear OwnersBox Team, Please remove me from direct gambling and promotional marketing sent by email, SMS, telephone, push notification, and post, where those channels are associated with my account. This request is separate from account closure and self-exclusion. I understand that necessary account, transaction, security, or legal notices may still be sent. Please confirm when my marketing preferences have been updated. Thank you, [Your Name]
  • Send from the email address on your OwnersBox account
  • Keep a copy of your sent email for your records

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can I reopen my OwnersBox account after deleting it?

Some platforms may reactivate a closed account after a support review. A self-exclusion is designed to block play for its selected period, but the exact rules depend on the operator and jurisdiction.

How long does OwnersBox account deletion take?

The steps on your side are estimated at 15-30 minutes. The platform may not publish a processing time, so keep a copy of your request and follow up through its official support channel if needed.

What happens to the money in my account?

Check the platform's current balance rules. Withdraw first when permitted, and ask official support how any remaining balance will be handled.

Will marketing emails stop once the account is closed?

Request marketing removal explicitly in your account-closure request and follow the "Stop OwnersBox emails" section on this page.

If you need to talk to someone