How do I delete my Matchbook account?

To delete your Matchbook account, you need to email. The process typically takes 20-40 minutes. Account deletion available through email support with identity verification required. As a UKGC licensed operator, they must comply with GDPR deletion requests within 30 days.

How difficult is it to delete a Matchbook account?

The difficulty rating for deleting a Matchbook account is 5 out of 10 (medium). The process typically takes 20-40 minutes via email.

Can I reopen my Matchbook account after deletion?

Most gambling platforms do not allow you to reopen a deleted account. This is permanent. If you need temporary access restriction instead, consider self-exclusion.

How to Delete Your Matchbook Account (2026)

UKGC Licensed Betting Exchange

Matchbook is licensed by the UK Gambling Commission (UKGC) and must comply with GDPR. Account deletion requests are legally required to be processed within 30 days.

Understanding Betting Exchanges

What is a Betting Exchange?

Unlike traditional bookmakers, Matchbook is a betting exchange where you bet against other users, not the house. Matchbook takes a small commission on winning bets instead of building margins into odds. This means:

Better odds - No bookmaker margin built in
Lay betting - Bet against outcomes (act as the bookmaker)
Trading - Back and lay the same selection for guaranteed profit
Lower commission - Matchbook charges 1.5-2% vs Betfair's 5%

This peer-to-peer model makes exchanges popular with professional bettors, arbitrage traders, and those seeking best-value odds.

Step 1: Prepare Your Account

Before requesting deletion:

Withdraw all funds - Process all pending withdrawals
Close open positions - Settle or cash out any unmatched bets
Cancel pending orders - Remove any lay bets waiting to be matched
Download records - Save betting history and P&L statements for tax purposes

Exchange-Specific Consideration

Betting exchanges have unmatched bets and pending orders that traditional sportsbooks don't. Ensure ALL positions are closed before requesting deletion.

Step 2: Send Deletion Request

Email support with GDPR reference:

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: support@matchbook.com

Subject:

GDPR Article 17 - Account Deletion Request

Email Body:

I am requesting the permanent deletion of my Matchbook account and all associated personal data under GDPR Article 17 (Right to Erasure). Account Information: - Username: [Your Username] - Email: [Your Registered Email] - Full Name: [Your Full Name] I have withdrawn all funds and closed all open positions. I understand this action is irreversible. Under GDPR, you are legally required to: 1. Process this request within 30 days 2. Confirm deletion in writing 3. Remove my personal data from your systems Please provide written confirmation when the deletion is complete. This decision is final. I do not wish to receive retention offers. Thank you, [Your Full Name] [Date]

Instructions:

Copy the email content above
Send from the email address associated with your Matchbook account
Keep a copy of your sent email for records
Follow up if you don't receive a response within 7-14 days

Step 3: Confirm Identity if Requested

Matchbook may require identity verification:

Security questions about your account
Confirmation of registered email address
Photo ID (passport or driving licence)
Recent account activity confirmation

Expected Timeline

Initial response: 1-3 business days
Processing time: 7-14 business days
Maximum legal deadline: 30 days (GDPR requirement)

Support Contact

Email: support@matchbook.com Phone: +44 20 7534 4100 Live Chat: Available 24/7 on website

Need Help Right Now?

If you're struggling with gambling, help is available 24/7:

UK Helpline: 0808 8020 133 (National Gambling Helpline) Samaritans: 116 123 (free, 24/7) Text Support: Text SHOUT to 85258

How to Delete Your Matchbook Account

Quick Overview

Quick Action: Delete Your Matchbook Account