How to Close a Matchbook Account or Self-Exclude
Documented account closure options, checked Jul 2026. Jump to the steps ↓
At a glance
- Method
- Contact support
- Processing time
- At least 24 hours' notice; completion time not published
- Can it be reopened?
- Matchbook does not publish a reopening rule for ordinary closure. Formal self-exclusion follows a separate minimum period and review process.
- Your balance
- The terms permit ordinary closure only when the account is not negative and no money is due. Cleared funds may be withdrawn; funds tied to open positions are not cleared.
- Last verified
- Procedure last checked .
Choose the action that matches what you need
Matchbook's ordinary account closure, Time Out, formal self-exclusion, personal-data erasure request, and marketing opt-out are separate actions. Ordinary closure does not promise a defined access block or deletion of every personal record.
The procedures below come from Matchbook's current public pages and its Great Britain licence records. Product availability and legal rights can differ outside Great Britain.
Close your Matchbook account
Save the records you may need
Keep references for the current balance, withdrawals, open positions, and any dispute. Matchbook's terms distinguish cleared funds from funds tied to open positions. Do not place another wager to prepare the account.
Check the balance boundary
Matchbook's current terms allow ordinary closure when the account is not negative and no money is due. If funds or open positions remain, ask Customer Services to explain what can be withdrawn and what must remain open. Do not assume that a matched position can be cancelled.
Give notice through the current closure route
Use Matchbook's authenticated close-account control if it is available in your signed-in account, or contact Customer Services. The terms require at least 24 hours' notice. Matchbook does not publish a guaranteed completion or response time.
Keep the status confirmation
Save the sent request, confirmation, and reference number. Ask whether the account is closed, whether any open position or withdrawal remains, and what further action is required.
Account Closure Request
Adapt this request to the options the platform currently offers
Send to: support@matchbook.com · official source
- Send from the email address on your Matchbook account
- Keep a copy of your sent email for your records
Ordinary closure is not the same as personal-data erasure. The separate, qualified data request is explained under Personal data below.
Additional platform details
Personal data
Matchbook's current privacy policy documents a separate request to erase certain personal information. The right is qualified: Matchbook says it retains records for at least five years, and longer where legal or regulatory requirements apply. Closing the account does not establish that every record has been erased.
Personal Data Erasure Request
Ask which personal information can be erased and what must be retained
Send to: dataprivacy@matchbook.com · official source
- Send from the email address on your Matchbook account
- Keep a copy of your sent email for your records
Matchbook warns that ordinary email is not encrypted. Use an official secure route for sensitive documents if verification is required.
Current contact boundary
Matchbook currently publishes support@matchbook.com and live chat daily, 9am–2am GMT. It does not publish a direct support number; its contact page says a callback can be requested through live chat. Do not rely on an old phone number or assume the hours are local time.
Other Matchbook support channels: live chat on their website
Self-exclude from Matchbook
For a short break: Time Out
Matchbook's current safer-gambling page lists Time Out for 24 hours, one week, one month, or another period up to six weeks. The account reopens automatically when that period ends. Time Out is not formal self-exclusion.
For a defined access barrier: formal self-exclusion
Open Safer Gambling → Self-exclusion, select Start, and confirm. Matchbook documents:
- a minimum period of six months;
- optional extensions in periods of at least six months;
- no maximum period, with permanent exclusion available; and
- no reopening during the chosen period or automatic reopening afterward.
If the selected period has ended, Matchbook requires a positive reactivation request, a 24-hour cooling-off period, and another confirmation before access can resume.
The current self-exclusion page says unmatched offers are cancelled and remaining funds can be withdrawn through Customer Services. It does not state how every already matched position is handled, so ask for the exact status and keep the response.
Matchbook also documents a casino-only exclusion through live chat or its Safer Gambling email. Choose whole-account self-exclusion when the intention is to block the full Matchbook account rather than only the casino product.
UK residents who want the separate national block for participating Great Britain-licensed online gambling can use the reviewed GAMSTOP registration guide. GAMSTOP does not cover every gambling service or every venue, and activation is not guaranteed to be immediate.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Matchbook emails
Open My Account → Settings → Privacy Settings → Marketing Messaging and select Not Allowed, following Matchbook's current marketing-settings instructions. Matchbook does not publish a completion time for this change.
Marketing opt-out, ordinary closure, formal self-exclusion, and personal-data erasure are separate actions. Necessary account, transaction, security, legal, or safer-gambling communications may still be sent.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Does closing a Matchbook account delete all personal data?
No. Ordinary closure and a qualified personal-data erasure request are separate. Matchbook says some records must be kept for at least five years or longer where required.
Is Time Out the same as formal self-exclusion?
No. Time Out is a short break that reopens automatically. Formal self-exclusion begins at six months, cannot be ended during the selected period, and does not reopen automatically afterward.
Can Matchbook self-exclusion be permanent?
Yes. Matchbook says there is no maximum operator-exclusion period and that a permanent option is available.
Does Matchbook self-exclusion cover every gambling site?
No. It applies to the Matchbook scope selected. GAMSTOP is a separate national service for participating Great Britain-licensed online gambling, and it still does not cover every gambling service or land-based venue.
Is Matchbook currently licensed for remote gambling in Great Britain?
The current Gambling Commission register lists active remote licences for Triplebet Limited, trading as Matchbook. Licence status does not guarantee a closure, balance, support, or data-erasure outcome.
If you need to talk to someone
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