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Delete Your M88 Account

Documented account deletion options, checked Jan 2026. Jump to the steps ↓

At a glance

Method
Email request
Processing time
45-90 minutes
Last verified
Procedure last checked .

Delete your M88 account

Step 1: Prepare Your Account

  • Withdraw ALL funds immediately - Do not leave any balance
  • Screenshot everything - Account balance, transaction history, personal details
  • Cancel any pending bets - Wait for all wagers to settle
  • Note your account details - Username, email, phone number, date of birth
  • Prepare for time zone delays - M88 operates on Asian time zones

Step 2: Send Deletion Email

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
URGENT: Permanent Account Deletion Request - M88 Account
Email body
Dear M88 Support Team, I am formally requesting the immediate and permanent deletion of my M88 (Mansion88) account. Account Information: - Username: [Your Username] - Registered Email: [Your Email] - Phone Number: [Your Phone] - Date of Birth: [Your DOB] I have withdrawn all funds from my account and confirm this action is irreversible. Please confirm: 1. Receipt of this deletion request 2. Reference number for tracking 3. Expected timeline for completion (within 30 days) 4. Written confirmation when deletion is complete I also request that all my personal data be deleted in accordance with data protection principles. This request is final. Do not send marketing materials or account reactivation offers. Regards, [Your Full Name] [Date]
  • Send from the email address on your M88 account
  • Keep a copy of your sent email for your records

Step 3: Try Live Chat as Backup

If no email response within 48-72 hours:

  1. Log into your M88 account
  2. Click the "Live Chat" or "Customer Support" button
  3. Request account deletion directly

Use this script:

"I need to permanently delete my M88 account. I have withdrawn all funds and want my account and personal data completely removed. This is not a temporary suspension - I want permanent deletion. Please provide a reference number for this request."

Step 4: Handle Retention Attempts

M88 may try to keep you:

  • Offer deposit bonuses or free bets
  • Suggest temporary account suspension instead
  • Highlight VIP benefits or loyalty rewards
  • Request extensive verification documents
  • Claim deletion is "not available" (this is false)

Stay firm and insist on permanent deletion.

Step 5: Follow Up Persistently

No response in 5-7 days? Send escalation email:

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
FOLLOW-UP: Account Deletion Request - Day 7 - Reference Needed
Email body
I submitted an account deletion request 7 days ago and have not received confirmation. Original request date: [Date] Account: [Your Username] Please provide an immediate update on the status of my deletion request and expected completion date. If I do not receive a response within 48 hours, I will: - File complaints with PAGCOR - Post reviews on gambling forums and review sites - Report to international gambling watchdog organizations [Your Name]
  • Send from the email address on your M88 account
  • Keep a copy of your sent email for your records

Expected Timeline

  • Best case: 1-2 weeks
  • Typical: 2-4 weeks
  • Worst case: 4-8 weeks with multiple follow-ups

Support Contact

Email: support@m88.com Live Chat: Available 24/7 on website Response Time: 24-72 hours typical

If support does not reply

A cautious follow-up plan and copyable templates

These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.

  • After 7 days without a reply, consider sending one follow-up.
  • If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.

Follow-up Email

Second contact attempt after initial request

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Follow-up: Account Closure Request - M88
Email body
Dear M88 Support Team, I previously submitted an account-closure request and have not received a clear resolution. I am following up to ask that you: 1. Confirm receipt of my account-action request 2. Confirm which closure, suspension, and data-deletion actions are available for my account 3. Provide a reference number and the next step Please treat this as a continuation of my original request, not a new one. Best regards, [Your Name]
  • Send from the email address on your M88 account
  • Keep a copy of your sent email for your records

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Escalation: Unanswered Account Closure Request - M88
Email body
Dear M88 Management, I have contacted support more than once about account closure without a clear resolution. I am escalating this request. Please confirm its current status, the actions available for my account, and the official complaint route if it cannot be completed. Please keep this request linked to my earlier case and provide a reference number. Best regards, [Your Name]
  • Send from the email address on your M88 account
  • Keep a copy of your sent email for your records
Additional platform details

Other M88 support channels: live chat on their website

Self-exclude from M88

Self-exclusion available through customer support with verification required. Response times may vary due to time zone differences.

Choose the period that matches the protection you want. If the options are unclear, ask the platform to confirm the start date, end date, and whether the period can be changed.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account deletion steps again? ↑

Stop M88 emails

Email unsubscribe available through account settings or customer support with moderate cooperation expected.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can I reopen my M88 account after deleting it?

Some platforms may reactivate a closed account after a support review. A self-exclusion is designed to block play for its selected period, but the exact rules depend on the operator and jurisdiction.

How long does M88 account deletion take?

The steps on your side are estimated at 45-90 minutes. The platform may not publish a processing time, so keep a copy of your request and follow up through its official support channel if needed.

What happens to the money in my account?

Check the platform's current balance rules. Withdraw first when permitted, and ask official support how any remaining balance will be handled.

Will marketing emails stop once the account is closed?

Request marketing removal explicitly in your account-closure request and follow the "Stop M88 emails" section on this page.

If you need to talk to someone