Delete Your Codere Account
Documented account deletion options, checked Jan 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Processing time
- 30-60 minutes
- Last verified
- Procedure last checked .
How to Delete Your Codere Account
Multi-Country Operator
Codere operates in multiple countries with different regulatory frameworks. This guide covers Spain, Italy, Mexico, Argentina, Colombia, and Panama. Your deletion process depends on which regional platform you use.
Delete your Codere account
Quick Steps
- Withdraw all funds and resolve any pending bets
- Identify your regional platform (Spain, Italy, Mexico, Argentina, Colombia, or Panama)
- Contact customer support via email or phone for your region
- Request permanent account deletion with identity verification
- Obtain written confirmation with reference number
Account Closure Request
Adapt this request to the options the platform currently offers
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Codere account
- Keep a copy of your sent email for your records
Expected Timeline
Total time: 5-15 business days
- Initial request: 30-60 minutes
- Processing: 5-10 business days (varies by country)
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Codere account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Codere account
- Keep a copy of your sent email for your records
Additional platform details
Need Help Right Now?
If you're struggling with gambling addiction, help is available:
Spain - FEJAR: 900 200 225 (24 horas, gratuito)
Mexico - Linea de la Vida: 800 911 2000
Argentina - Centro de Asistencia: 137
Crisis Support: Contact your local emergency services or mental health helpline
Your wellbeing is more important than any account. If you're finding it difficult to stop gambling, please reach out to one of the helplines above. Recovery is possible.
Other Codere support channels: live chat on their website · +34 900 373 350
Self-exclude from Codere
Self-exclusion tools available in account settings. Spanish users can also register with national exclusion system (RGIAJ).
Choose the period that matches the protection you want. If the options are unclear, ask the platform to confirm the start date, end date, and whether the period can be changed.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Codere emails
Marketing preferences manageable through account settings in all regional platforms.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Can I reopen my Codere account after deleting it?
Some platforms may reactivate a closed account after a support review. A self-exclusion is designed to block play for its selected period, but the exact rules depend on the operator and jurisdiction.
How long does Codere account deletion take?
The steps on your side are estimated at 30-60 minutes. The platform may not publish a processing time, so keep a copy of your request and follow up through its official support channel if needed.
What happens to the money in my account?
Check the platform's current balance rules. Withdraw first when permitted, and ask official support how any remaining balance will be handled.
Will marketing emails stop once the account is closed?
Request marketing removal explicitly in your account-closure request and follow the "Stop Codere emails" section on this page.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support