How do I delete my Caliente account?

To delete your Caliente account, you need to email. The process typically takes 15-45 minutes. Account deletion requires contacting customer support via email or phone. Process is moderately difficult but supported by Mexican gaming regulations.

How difficult is it to delete a Caliente account?

The difficulty rating for deleting a Caliente account is 6 out of 10 (medium). The process typically takes 15-45 minutes via email.

Can I reopen my Caliente account after deletion?

Most gambling platforms do not allow you to reopen a deleted account. This is permanent. If you need temporary access restriction instead, consider self-exclusion.

How to Delete Your Caliente Account (2026)

Mexican Licensed Platform

Caliente is Mexico's largest legal sports betting operator, licensed and regulated by SEGOB (Secretaria de Gobernacion). As a licensed operator, they are required to honor legitimate account deletion requests under Mexican law.

Step 1: Prepare Your Account

Withdraw all funds - Process all pending withdrawals first
Save documents - Download transaction history and any tax-related records
Resolve open bets - Wait for all wagers to settle
Note account details - Save your username, registered email, and phone number

Step 2: Contact Customer Support

Email (Recommended): atencion@caliente.mx Phone: +52-800-801-2000 (toll-free in Mexico) Live Chat: Available 24/7 on caliente.mx

Use this script (Spanish/English):

Spanish: "Solicito la eliminacion permanente de mi cuenta de Caliente. He retirado todos mis fondos y entiendo que esta accion es irreversible."

English: "I request permanent deletion of my Caliente account. I have withdrawn all funds and understand this action is irreversible."

Step 3: Send Deletion Email

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: atencion@caliente.mx

Subject:

Solicitud de Eliminacion de Cuenta / Account Deletion Request

Email Body:

Estimado equipo de Caliente / Dear Caliente Team, Solicito formalmente la eliminacion permanente de mi cuenta de Caliente. I am formally requesting permanent deletion of my Caliente account. Informacion de la cuenta / Account Information: - Nombre de usuario / Username: [Your Username] - Correo electronico / Email: [Your Registered Email] - Telefono / Phone: [Your Phone Number] He retirado todos mis fondos y entiendo que esta accion es irreversible. I have withdrawn all funds and understand this action is irreversible. Por favor confirme: Please confirm: 1. La eliminacion de mi cuenta / Deletion of my account 2. La eliminacion de mis datos personales / Deletion of my personal data 3. Numero de referencia / Reference number 4. Plazo estimado / Expected timeline Atentamente / Best regards, [Your Full Name] [Date]

Instructions:

Copy the email content above
Send from the email address associated with your Caliente account
Keep a copy of your sent email for records
Follow up if you don't receive a response within 7-14 days

Expected Timeline

Initial request: 15-45 minutes
Processing time: 5-10 business days
Total time: 1-2 weeks

Support Contact

Phone: +52-800-801-2000 (toll-free in Mexico) Email: atencion@caliente.mx Live Chat: Available 24/7 on caliente.mx Retail Locations: Available throughout Mexico for in-person assistance

Need Help Right Now?

If you're struggling with gambling addiction, help is available:

Mexico: Linea de la Vida: 800-911-2000 (24 horas) CONADIC: 800-911-2000 Jovenes en Accion: 800-730-2900

United States: Call: 1-800-522-4700 National Problem Gambling Helpline

Crisis? / En crisis? Mexico: 800-290-0024 (SAPTEL) USA: Call or text 988

How to Delete Your Caliente Account

Quick Overview

Quick Action: Delete Your Caliente Account