How to Delete Your Bwin Account
Complete step-by-step guide to permanently close your Bwin gambling account.
Quick Overview
15-30 minutes
settings
Jan 2025
Tip: Closing your account doesn't remove years of promotional emails already in your inbox. WagerWard can find and remove them in 30 seconds.
Quick Action: Delete Your Bwin Account
Follow these essential steps to request account deletion. Most users can complete this in under 5 minutes.
Regulated European Operator
Bwin is owned by Entain (formerly GVC Holdings), a FTSE 100 company. The platform holds licenses from the UK Gambling Commission, Malta Gaming Authority, and Gibraltar, providing strong regulatory protections and established complaint resolution processes.
Step 1: Prepare Your Account
- Withdraw all funds - Process any remaining balance before closure
- Settle open bets - Wait for all pending wagers to complete
- Save important records - Download transaction history for tax purposes
- Cancel any active bonuses - Clear wagering requirements or forfeit bonuses
Step 2: Access Account Closure Settings
Self-Service Method (Recommended):
- Log into your Bwin account
- Navigate to "My Account"
- Find "Gambling Controls" section
- Click "Account Closure & Reopening"
- Enter your account password
- Choose between Time-Out or Permanent Closure
- Confirm your selection
Self-Service Requirements
The self-service account closure option is only available for accounts that have made at least one deposit. Accounts without deposit history must contact customer support directly.
Step 3: Alternative - Contact Support
If self-service is unavailable, contact customer support:
Live Chat: Available 24/7 on the website Phone: +44 203 938 0862 Email: support@bwin.com
Account Deletion Email
UrgentCopy this email template to request permanent account deletion
Send to: support@bwin.com
Instructions:
- Copy the email content above
- Send from the email address associated with your Bwin account
- Keep a copy of your sent email for records
- Follow up if you don't receive a response within 7-14 days
Expected Timeline
- Self-service closure: Immediate to 24 hours
- Support-assisted closure: 1-3 business days
- Data retention: Personal data retained for 5 years per regulatory requirements
Support Contact
Live Chat: Available 24/7 on website Phone: +44 203 938 0862 Email: support@bwin.com
Need Help Right Now?
If you are struggling with gambling, help is available 24/7:
UK: National Gambling Helpline 0808 8020 133 International: GamCare at gamcare.org.uk
Crisis? Call or text 988 (US) or Samaritans 116 123 (UK)
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