How to Close or Self-Exclude from Boom Sports
Documented account closure options, checked Aug 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Your balance
- Current terms make exclusion-related financial outcomes jurisdiction- specific and warn that winnings may be forfeited. Ask support for the account-specific outcome without entering another contest.
- Last verified
- Procedure last checked .
Do not enter another contest to prepare the account
Boom's current Terms of Service say a user may terminate an account by emailing support. They also describe jurisdiction-dependent outcomes for deposits, pending contests, and prizes. Record existing items and ask for their written outcome. Do not deposit, enter another contest, or spend through a balance merely to change the account state.
Close your Boom Fantasy / Boom Sports account
Email support to close the account
Record funds and open items
Note any real-money deposit balance, pending withdrawal, active or pending contest, prize, promotion, dispute, or account review without changing it.
Request account termination
Email support@boomfantasy.com from the registered address. Include one non-sensitive account identifier and state that you want to terminate and close the Boom account.
Ask for item and product scope
Ask what happens to each recorded item, which Boom products are covered, the effective date, and whether reopening is possible. The public terms do not publish a completion time or ordinary reopening rule.
Use a secure verification route
Do not email a password, one-time code, full payment details, or unrequested identity documents. If verification is required, ask why and request the current secure route.
Account Termination Request
Request the documented termination action through the official route
Send to: support@boomfantasy.com · official source
- Send from the registered Boom address and include only one non-sensitive account identifier
- Keep a copy of your sent email for your records
Procedure checked August 4, 2026
Boom's current terms identify Boom Shakalaka, Inc. and limit the service to U.S. users, with the exact contest mode and state eligibility varying. This guide does not establish that every product is available or lawful in every state. It documents only the current account-exit and protection controls.
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Boom Fantasy / Boom Sports account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Boom Fantasy / Boom Sports account
- Keep a copy of your sent email for your records
Self-exclude from Boom Fantasy / Boom Sports
Use the in-app Exclusion control for a stronger restriction
Boom's current Responsible Gaming page directs a user to Responsible Gaming → Exclusion and publishes one-, two-, and three-year terms. It says exclusion applies to both Boom Sports and Sports Predictor.
The policy makes exclusion-related financial outcomes jurisdiction-specific. Depending on the applicable rules, outcomes can include refunded entry fees or forfeited winnings. Do not assume a pending contest or award will be paid. Ask support to confirm the exact account-specific outcome, and do not delay a needed restriction to enter another contest or change a balance.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Boom Fantasy / Boom Sports emails
Use unsubscribe or the current support address
Boom's current Privacy Policy allows marketing opt-out through an email's unsubscribe control or the support address. Ask to stop promotional email and other direct marketing. Security, transaction, contest, safer-play, tax, or legal messages may still continue.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Is Boom account closure the same as personal-data deletion?
No. The privacy policy treats data deletion as a separate, qualified request and permits identity verification, lawful retention, and archived copies. Ask which records can be removed and which must remain; closure does not promise erasure of every record.
Does Boom publish an account-closure completion time?
No completion time was published in the reviewed current terms. Keep the sent request and written confirmation instead of relying on the legacy estimate.
Does Boom self-exclusion cover more than one product?
The current Responsible Gaming page says the in-app exclusion applies to Boom Sports and Sports Predictor. Ask support to identify any separately controlled product that is not covered.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support