Skip to content
GG
GuardingGamblers
Crisis

MyStake Account Support Options

Current documented status. Jump to the details ↓

At a glance

Procedure status
Current closure procedure under review

MyStake account status and support options

Ask support for the exact account outcome

Use MyStake's current site to open live chat, or email support@mystake.email. Ask whether the account can be closed, deactivated, blocked, or deleted and what each option does.

State the protection you need

Ask for ordinary closure only if that is your goal. If you need gambling access stopped now, say that clearly and ask for the strongest available responsible-gaming restriction instead of waiting for a deletion answer.

Ask about unresolved account items

Ask support to explain in writing what happens to any balance, pending withdrawal, open bet, bonus, or account record. The public material reviewed did not establish those outcomes.

Keep the response

Save the request and MyStake's written answer. Do not send passwords, wallet seed phrases, full payment details, or identity documents through ordinary email or chat. If verification is required, ask for the official secure route and why each item is needed.

Account Closure Request

Adapt this request to the options the platform currently offers

Send to: support@mystake.email · official source

Subject
Request to close or block my MyStake account
Email body
Hello MyStake Support, Please tell me the current procedure to close or block my MyStake account and stop gambling access. Before I take any balance action, please confirm what this request would do to any remaining balance, pending withdrawal, open bet, bonus, and future account access. I also want gambling-related promotional messages stopped. Please confirm the account action and any separate marketing step in writing. Thank you.
Open in email app
  • Send from the email address on your MyStake account
  • Keep a copy of your sent email for your records

The current public material does not support the previous guide's instructions to withdraw all cryptocurrency, prove a zero balance, submit a date of birth or last-login details, expect a permanent deletion, or follow fixed response and completion deadlines.

Other MyStake support channels: live chat on their website

MyStake self-exclusion status

Use the responsible-gaming route for urgent protection

MyStake's current navigation links Responsible Gaming and a self-exclusion area. During this review, the policy text was not reliably available outside the live application, so this guide does not claim a duration, permanence rule, cross-brand reach, balance outcome, or automatic reopening.

If gambling access needs to stop now:

  1. Open the responsible-gaming area while signed in, if available.
  2. Ask live chat or support@mystake.email for the strongest restriction and request its exact duration and reopening conditions in writing.
  3. Ask how withdrawals and open bets are handled while the restriction applies.
  4. Use device, banking, and blocking controls while waiting; do not deposit or gamble to change the account state.

Need the account status details again? ↑

Stop MyStake emails

Treat marketing removal as a separate request

The current MyStake Privacy Policy publishes support@mystake.email as a contact, but the public text reviewed did not establish a dedicated marketing setting or completion time. Ask support to stop promotional email, SMS, push, and other gambling marketing, and use the unsubscribe control in a genuine message when one is available.

Account closure, responsible-gaming protection, and a marketing opt-out can have different effects. Ask for separate confirmation of each action you requested.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does MyStake offer permanent account deletion?

The current public first-party material reviewed did not establish a permanent deletion procedure. Ask support to name the exact account action and explain whether the account or retained records can later be restored.

Should I withdraw everything before contacting support?

Not solely because of this guide. MyStake's reviewed public material did not establish a zero-balance requirement or explain how closure affects balances, pending withdrawals, or open bets. Ask support for the written outcome first.

Why is this page kept out of search for now?

The old guide was indexable but contained unsupported money, identity, permanence, timing, and retention claims. This direct-help page remains available, but it should not return to search until current first-party material supports a complete and safe account outcome. MyStake's current operator document identifies Santeda International B.V.; the July 22, 2026 Curaçao Gaming Authority registry lists its claimed licence as expired with Assessment in progress, so this guide also does not describe the product as currently licensed.

If you need to talk to someone