How do I delete my Mr Green account?

To delete your Mr Green account, you need to chat. The process typically takes 10-30 minutes. Account closure available through live chat or self-service Green Gaming tools with straightforward process and multiple timeframe options.

How difficult is it to delete a Mr Green account?

The difficulty rating for deleting a Mr Green account is 4 out of 10 (medium). The process typically takes 10-30 minutes via chat.

Can I reopen my Mr Green account after deletion?

Most gambling platforms do not allow you to reopen a deleted account. This is permanent. If you need temporary access restriction instead, consider self-exclusion.

How to Delete Your Mr Green Account (2026)

Well-Regulated Casino with Strong Responsible Gambling Tools

Mr Green is licensed by multiple European gambling authorities and is known for its award-winning Green Gaming responsible gambling programme. The platform offers industry-leading player protection tools including deposit limits, loss limits, session reminders, and comprehensive self-exclusion options.

Step 1: Prepare Your Account

Before requesting account closure, complete these preparations. Withdraw all funds from your account and wait for the withdrawal to process. Save any transaction history or records you may need for tax purposes. Resolve any pending bonuses or promotional credits. Cancel any active subscriptions or recurring payments.

Step 2: Choose Your Closure Method

Mr Green offers multiple ways to close or restrict your account.

Self-Service (Recommended): Log into your account, click your profile icon in the top-right corner, select "Green Gaming" from the menu, and choose "Self-Exclusion" to close your account for your chosen timeframe.

Live Chat: Click the green help bubble in the bottom-right corner of the website to access live chat support. Available 6am to midnight UK time.

Phone: Call +44 20 7197 9541 (available 6am to midnight UK time, local rates apply).

Step 3: Select Exclusion Period

Mr Green offers several self-exclusion timeframes. You can choose 6 months, 1 year, 3 years, 5 years, or permanent (indefinite) exclusion. For permanent exclusion, your account cannot be reopened for at least 1 year. All marketing communications will be blocked during your exclusion period.

Step 4: Confirm Your Request

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: support@mrgreen.com

Subject:

Account Closure Request - Mr Green

Email Body:

I am requesting the permanent closure of my Mr Green account. Account Information: - Username: [Your Username] - Email: [Your Registered Email] - Country: [Your Country] I have withdrawn all funds and understand this action will close my account permanently. Please confirm: 1. Account closure has been processed 2. I have been removed from marketing lists 3. Timeline for completion Thank you, [Your Full Name] [Date]

Instructions:

Copy the email content above
Send from the email address associated with your Mr Green account
Keep a copy of your sent email for records
Follow up if you don't receive a response within 7-14 days

Expected Timeline

Initial request processing takes 5-10 minutes for self-service or live chat. Account closure is immediate once confirmed. Marketing removal takes 24-48 hours. Total time is typically same day for most requests.

Support Contact

Live Chat: Available 6am-midnight UK time via the green help bubble on the website. Phone: +44 20 7197 9541 (6am-midnight UK time). Email: support@mrgreen.com

Need Help Right Now?

If you are struggling with gambling, help is available 24/7.

UK: GamCare - 0808 8020 133 or www.gamcare.org.uk International: www.gamblingtherapy.org GAMSTOP (UK): Register at www.gamstop.co.uk for nationwide self-exclusion

How to Delete Your Mr Green Account

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