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How to Close or Self-Exclude from Mr Green

Documented account closure options, checked Aug 2026. Jump to the steps ↓

At a glance

Method
Live chat
Processing time
Mr Green does not publish an ordinary-closure processing time
Can it be reopened?
Ordinary closure can be reopened on request; use self-exclusion when access must stay blocked
Your balance
Current terms describe returning available non-bonus funds, but do not make gambling or delay a needed protection step solely to change an account item
Last verified
Procedure last checked .

Close your Mr Green account

Ask Mr Green live chat to close the account

The current account-closing article directs customers to live chat through the green help bubble. Mr Green's permanent-closure article says the operator does not offer permanent ordinary closure. Instead, it calls the action a temporary closure that stays closed until a customer asks to reopen it.

Choose closure or gambling protection

Use ordinary closure only when a reversible account action fits the need. Use Take a Break or self-exclusion if access must remain blocked for a set period or indefinitely.

Record unresolved items without gambling

If safety permits, note each balance, pending withdrawal, open bet, bonus, or support case already shown. Do not bet or start a new transaction solely to prepare for closure.

Use the current live-chat route

Open the green help bubble and ask for ordinary account closure. The current help center and terms publish live chat, online help, and customer-service contact, but no general support email, phone number, or hours were retained.

Keep the written result

Save the effective date, a non-sensitive case reference, the action applied, and the outcome for every open item. Do not send a password, one-time code, full payment details, or unrequested identity documents in ordinary chat.

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Message text
Hello Mr Green Support, Please apply ordinary closure to my Mr Green account. Registered email or account number: [One Non-Sensitive Account Identifier] Please confirm in writing: - the effective closure date and a non-sensitive case reference; - that this is ordinary closure and can be reopened on request; - what happens to each balance, pending withdrawal, open bet, bonus, or support case already shown; and - whether I need separate self-exclusion, marketing, or privacy actions. I will not send a password, one-time code, full payment details, or unrequested identity documents through ordinary chat. Thank you.
  • Paste this into Mr Green's current live chat and include only one non-sensitive account identifier
  • Keep a copy of the request and response for your records

Ask what happens to every existing account item

Section 12 of the current General Terms and Conditions says a customer may request closure through Customer Support. It describes paying available funds, less applicable third-party fees, within a reasonable time and returning non- bonus funds to the originating bank account or payment card. That is not a universal promise for every disputed, restricted, pending, promotional, or different-payment-method item. Ask for an item-specific written result.

Privacy erasure is a separate qualified request

The current Privacy Notice publishes dpo@mrgreen.com for data-rights requests. It says erasure applies only in certain circumstances, proof of identity may be required, and the normal rights-request response period is one month. It currently describes 10-year retention for identification, registration, transaction, payment, online- activity, and gambling-status records, with longer retention possible under legal or regulatory duties. Those periods are not ordinary closure timelines.

Other Mr Green support channels: live chat on their website

Self-exclude from Mr Green

Use Green Gaming or live chat for self-exclusion

Mr Green's current Self-Exclusion article offers 6 months, 9 months, 1 year, 3 years, or indefinite. Sign in, open the Mr Green icon, choose Self Exclusion, and confirm the period. A person who does not want to sign in can ask live chat to apply it.

A fixed exclusion cannot be revoked before its period ends. Current first-party pages differ on whether a fixed account then reopens automatically or requires customer-service contact, so ask support to confirm the post-expiry process. For an indefinite exclusion, at least one year must pass; the current terms then require a support request, a 7-day cooling-off period, and another contact before reopening can be considered. Mr Green can decline the return when it suspects gambling-related harm.

Existing funds remain accessible through support

The current terms say self-exclusion does not remove the right to account funds and a withdrawal can be requested through Customer Service. They also say Mr Green attempts to return remaining withdrawable balance. No one should delay needed protection solely to move funds, cancel a withdrawal, or change an open item.

Exclude from each evoke brand separately

The current terms explicitly say a Mr Green self-exclusion applies only to the brand where it is requested and does not automatically cover other evoke plc brands. Request exclusion separately from every other brand you use and add the applicable national or multi-operator protection for your jurisdiction.

Take a Break is the shorter action

The current Take a Break article offers 24 hours, 2 days, 7 days, 14 days, 1 month, or 6 weeks. The account cannot be accessed during the selected period and reopens after it ends. A break is not the same as a fixed or indefinite self-exclusion.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop Mr Green emails

Change Mr Green marketing preferences separately

The current marketing-preferences article directs customers to My Account → Communication settings for email and SMS choices. The current Privacy Notice also says an email unsubscribe control can withdraw marketing consent. It does not publish one completion time, and necessary account or service communications may continue.

Change each evoke brand separately. Mr Green's self-exclusion terms say its brand action removes email and mobile details from direct marketing but does not control third-party advertising preferences. The help center warns that targeted messages may take up to 24 hours to stop after self-exclusion.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can I close a Mr Green account permanently?

Not through ordinary closure. Mr Green says ordinary closure remains in place until the customer asks to reopen it. Use a fixed or indefinite self-exclusion when gambling access needs a stronger protection.

Can a Mr Green self-exclusion end early?

No. A fixed period cannot be revoked before it ends. An indefinite exclusion cannot be reviewed before one year and then requires a 7-day cooling-off process; Mr Green can decline reopening. Current first-party pages differ on the fixed-term post-expiry step, so confirm that step with support.

Does Mr Green self-exclusion cover other evoke brands?

No. The current terms say it is specific to Mr Green. Request protection from every other evoke or unrelated gambling brand separately and use an applicable national or multi-operator program.

What happens to money after closure or self-exclusion?

Current terms describe returning available non-bonus funds after ordinary closure and preserving access to withdrawable funds during self-exclusion. They do not establish one outcome for every restricted, disputed, pending, promotional, or different-payment-method item. Ask support for a written item-by-item answer without delaying protection.

Does closing Mr Green delete every personal record?

No. Privacy erasure is a separate qualified request. The current Privacy Notice describes 10-year retention for major account and transaction records, with longer retention possible when law or regulation requires it.

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