How to Delete Your Metaspins Account
Complete step-by-step guide to permanently close your Metaspins gambling account.
Quick Overview
30-60 minutes
Jan 2025
Tip: Closing your account doesn't remove years of promotional emails already in your inbox. WagerWard can find and remove them in 30 seconds.
Quick Action: Delete Your Metaspins Account
Follow these essential steps to request account deletion. Most users can complete this in under 5 minutes.
Crypto Casino - Limited Consumer Protections
Warning: Metaspins is a cryptocurrency-only casino licensed in Curacao. This means limited regulatory oversight, no deposit insurance, and minimal recourse if disputes arise. Withdrawals over $50,000 may require enhanced verification and could be processed in installments.
Step 1: Withdraw Your Funds First
Before requesting deletion, secure your balance:
- Log in and check your current balance
- Initiate withdrawal to your crypto wallet
- Minimum withdrawal is 20 USDT or equivalent
- Withdrawals typically process in 10-30 minutes
- You can only withdraw in the same cryptocurrency you deposited
Important: Complete all withdrawals before contacting support about deletion.
Step 2: Gather Required Information
Prepare before contacting support:
- Metaspins username
- Registered email address
- Crypto wallet addresses used for deposits/withdrawals
- Any verification documents previously submitted
Step 3: Contact Support for Deletion
Two options available:
Option A - Live Chat (Faster):
- Click the chat icon in the top right corner
- Speak with Metsy (AI assistant) first
- Request to speak with a live agent
- State: "I want to permanently delete my account"
Option B - Email:
Account Deletion Email
UrgentCopy this email template to request permanent account deletion
Send to: support@metaspins.com
Instructions:
- Copy the email content above
- Send from the email address associated with your Metaspins account
- Keep a copy of your sent email for records
- Follow up if you don't receive a response within 7-14 days
Step 4: Complete Verification
Support may request:
- Government-issued photo ID
- Proof of address document
- Confirmation of your identity
Respond promptly to avoid delays in processing.
Step 5: Confirm Deletion
Expect response within 24 hours. Ensure you receive:
- Written confirmation of account deletion
- Confirmation of data removal
- Confirmation of marketing unsubscription
Timeline
- Best case: 1-3 days
- Typical: 3-7 days
- With verification delays: 1-2 weeks
Immediate Protection Available
If account deletion is taking too long, request self-exclusion first. This provides immediate protection while deletion is processed.
Self-Exclusion (Faster Protection)
For immediate account restriction:
Account Deletion Email
UrgentCopy this email template to request permanent account deletion
Send to: support@metaspins.com
Instructions:
- Copy the email content above
- Send from the email address associated with your Metaspins account
- Keep a copy of your sent email for records
- Follow up if you don't receive a response within 7-14 days
Self-exclusion timeframes available:
- Short-term: 24 hours, 3 days, 7 days, 1 month, 3 months, 6 months
- Long-term: 9 months, 1 year, 3 years, or permanent
Support Contact
Email: support@metaspins.com Live Chat: Available 24/7 (click chat icon on website) Social: Telegram, Discord, X (Twitter)
Need Help Right Now?
If you're struggling with gambling addiction, help is available 24/7:
Call: 1-800-522-4700 National Problem Gambling Helpline
Crisis? Call or text 988
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