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Delete Your Mega Dice Account

Documented account deletion options, checked Jan 2026. Jump to the steps ↓

At a glance

Method
Email request
Processing time
1-3 weeks
Last verified
Procedure last checked .

Delete your Mega Dice account

Step 1: Secure All Assets Immediately

Critical - Complete before any support contact:

  1. Log into your Mega Dice account
  2. Navigate to wallet/balance section
  3. Withdraw ALL cryptocurrencies to your personal wallet:
    • Bitcoin (BTC)
    • Ethereum (ETH)
    • Any other supported coins
  4. Handle $DICE tokens:
    • Convert to other crypto if possible
    • Withdraw to external wallet
    • Document token balance if stuck
  5. Screenshot all balances and transaction history
  6. Check for pending bets or locked bonuses

Step 2: Send Deletion Request Email

Only after ALL funds are withdrawn:

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Permanent Account Deletion Request - [Your Username]
Email body
Dear Mega Dice Support Team, I am formally requesting the permanent deletion of my Mega Dice account and all associated personal data. Account Information: - Username: [Your Username] - Email Address: [Your Registered Email] - Account Registration Date: [Approximate Date] I confirm that: - I have withdrawn all cryptocurrency from my account - I understand this action is permanent and irreversible - I do not wish to receive any promotional offers or retention incentives Please provide: 1. Written confirmation of this deletion request 2. Timeline for completion 3. Confirmation when deletion is complete 4. Details of what personal data will be removed This request is final. Please process immediately. Regards, [Your Full Name] [Date]
  • Send from the email address on your Mega Dice account
  • Keep a copy of your sent email for your records

Step 3: Follow Up Persistently

Expect delays with Curacao-licensed platforms:

  • No response in 7 days? Send follow-up email
  • Retention offers? Firmly decline and reiterate deletion request
  • Verification requests? Provide only what is absolutely necessary
  • Document everything - save all email communications

Step 4: Alternative Contact Methods

If email is unresponsive:

  • Live Chat: Available 24/7 on website
  • Request escalation to compliance team
  • Document all chat conversations with screenshots

Expected Timeline

  • Initial request: Day 1
  • First response: 3-7 days (typical for crypto platforms)
  • Verification/follow-ups: 1-2 weeks
  • Total completion: 2-4 weeks minimum

Support Contact

Email: support@megadice.com Live Chat: Available 24/7 on website

Need Help Right Now?

If you're struggling with gambling addiction, help is available 24/7:

If support does not reply

A cautious follow-up plan and copyable templates

These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.

  • After 7 days without a reply, consider sending one follow-up.
  • If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.

Follow-up Email

Second contact attempt after initial request

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Follow-up: Account Closure Request - Mega Dice
Email body
Dear Mega Dice Support Team, I previously submitted an account-closure request and have not received a clear resolution. I am following up to ask that you: 1. Confirm receipt of my account-action request 2. Confirm which closure, suspension, and data-deletion actions are available for my account 3. Provide a reference number and the next step Please treat this as a continuation of my original request, not a new one. Best regards, [Your Name]
  • Send from the email address on your Mega Dice account
  • Keep a copy of your sent email for your records

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Escalation: Unanswered Account Closure Request - Mega Dice
Email body
Dear Mega Dice Management, I have contacted support more than once about account closure without a clear resolution. I am escalating this request. Please confirm its current status, the actions available for my account, and the official complaint route if it cannot be completed. Please keep this request linked to my earlier case and provide a reference number. Best regards, [Your Name]
  • Send from the email address on your Mega Dice account
  • Keep a copy of your sent email for your records
Additional platform details

Other Mega Dice support channels: live chat on their website

Self-exclude from Mega Dice

Self-exclusion available through email support but may require multiple follow-ups due to limited regulatory oversight.

Choose the period that matches the protection you want. If the options are unclear, ask the platform to confirm the start date, end date, and whether the period can be changed.

Self-Exclusion Request

Request the exclusion period and scope you want

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Self-Exclusion Request - Mega Dice
Email body
Dear Mega Dice Support Team, I am requesting formal self-exclusion from Mega Dice for [choose a duration from the current policy]. This is a self-exclusion request, not an ordinary account closure or temporary timeout. Please explain which products, brands, accounts, and jurisdictions the exclusion covers; when it becomes effective; how any remaining balance and pending wagers will be handled; and whether I must also enroll in a regulator or state program. Please remove me from direct gambling marketing where your current policy permits. If identity verification is required, send the official secure verification route. I will not send passwords, full payment details, or identity documents in an ordinary support message or email. Please confirm the start date, end date if any, whether it can be changed early, and provide a reference number. Thank you for your cooperation. Best regards, [Your Name]
  • Send from the email address on your Mega Dice account
  • Keep a copy of your sent email for your records
What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account deletion steps again? ↑

Stop Mega Dice emails

Marketing email removal requires contacting customer support directly.

Unsubscribe Request

Request an end to promotional emails and marketing communications

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Unsubscribe from All Communications - Mega Dice
Email body
Dear Mega Dice Team, Please remove me from direct gambling and promotional marketing sent by email, SMS, telephone, push notification, and post, where those channels are associated with my account. This request is separate from account closure and self-exclusion. I understand that necessary account, transaction, security, or legal notices may still be sent. Please confirm when my marketing preferences have been updated. Thank you, [Your Name]
  • Send from the email address on your Mega Dice account
  • Keep a copy of your sent email for your records

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can I reopen my Mega Dice account after deleting it?

Some platforms may reactivate a closed account after a support review. A self-exclusion is designed to block play for its selected period, but the exact rules depend on the operator and jurisdiction.

How long does Mega Dice account deletion take?

The steps on your side are estimated at 1-3 weeks. The platform may not publish a processing time, so keep a copy of your request and follow up through its official support channel if needed.

What happens to the money in my account?

Check the platform's current balance rules. Withdraw first when permitted, and ask official support how any remaining balance will be handled.

Will marketing emails stop once the account is closed?

Request marketing removal explicitly in your account-closure request and follow the "Stop Mega Dice emails" section on this page.

If you need to talk to someone