Close Your Loto-Québec Espacejeux Account

Open account details and choose closure

The official French-language FAQ gives the path Mon Espacejeux → Détails du compte → Fermer mon compte at the bottom of the page. These labels mean your account area, account details and close my account. The FAQ says no separate notification to support is required when self-service closure works.

The same FAQ explains that the balance must be zero and no game can be in progress. Withdraw eligible money rather than playing it away. If an open item or withdrawal prevents closure, call 1-866-611-5686 and ask for an administrative solution without further play. Do not start another game to try to clear the account.

Keep withdrawal and identity details secure

The specific account terms provide for withdrawal following closure and require the bank-account name to match the player. Poker experience points are cancelled on closure. These terms do not promise instant payment or restoration of every reward.

Ask support how an existing withdrawal or future item will be handled and how to receive confirmation after login ends. Keep references privately. Do not send bank credentials in ordinary email. The official contact page lists online-gaming phone assistance 24/7 and warns that email cannot handle confidential account questions; use the appropriate verified channel.

Choose online self-exclusion for protection from play

Loto-Québec's online self-exclusion page describes a separate confidential restriction that cannot be reversed during the selected period. Review its current enrollment process and scope rather than assuming ordinary closure provides the same protection.

You can ask for protection while discussing an unresolved balance with support. Do not assume online exclusion also enrolls you in every separate land-based or other-province program.