How do I delete my Sisal account?

To delete your Sisal account, you need to email. The process typically takes 15-30 minutes. Account deletion available through email or customer support. As an ADM-licensed operator, Sisal must comply with Italian data protection laws (GDPR) and process legitimate deletion requests.

How difficult is it to delete a Sisal account?

The difficulty rating for deleting a Sisal account is 5 out of 10 (medium). The process typically takes 15-30 minutes via email.

Can I reopen my Sisal account after deletion?

Most gambling platforms do not allow you to reopen a deleted account. This is permanent. If you need temporary access restriction instead, consider self-exclusion.

How to Delete Your Sisal Account (2026)

ADM Licensed Operator - Italian Regulatory Protection

Sisal is licensed by ADM (Agenzia delle Dogane e dei Monopoli), Italy's gambling regulator. As a Flutter Entertainment company and Italy's oldest gambling operator, Sisal operates under strict Italian and EU regulations, including GDPR data protection rights.

Step 1: Prepare Your Account

Before requesting account deletion:

Withdraw all funds - Ensure your balance is at zero before deletion
Resolve pending bets - Wait for all wagers to settle (including SuperEnalotto draws)
Save transaction records - Download your betting and transaction history for tax purposes
Note your account details - Have your username, email, and codice fiscale ready

Step 2: Request Account Deletion

Option A: Email Request (Recommended)

Send a formal deletion request to Sisal customer service:

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: assistenza@sisal.it

Subject:

Richiesta di Cancellazione Account / Account Deletion Request

Email Body:

Gentile Servizio Clienti Sisal / Dear Sisal Customer Service, Richiedo la cancellazione permanente del mio account Sisal ai sensi del GDPR (Regolamento UE 2016/679). I am requesting the permanent deletion of my Sisal account under GDPR (EU Regulation 2016/679). Informazioni Account / Account Information: - Username: [YOUR USERNAME] - Email: [YOUR EMAIL] - Codice Fiscale: [YOUR CODICE FISCALE] Ho prelevato tutti i fondi e comprendo che questa azione è irreversibile. I have withdrawn all funds and understand this action is irreversible. Chiedo conferma scritta della cancellazione entro i tempi previsti dalla normativa. Please provide written confirmation of the deletion within the timeframes required by law. Cordiali saluti / Best regards, [YOUR FULL NAME] [DATE]

Instructions:

Copy the email content above
Send from the email address associated with your Sisal account
Keep a copy of your sent email for records
Follow up if you don't receive a response within 7-14 days

Option B: Contact Customer Support

Phone: +39 800 999 445 (toll-free from Italy, 24/7) Live Chat: Available on sisal.it website

Request account deletion and note any reference number provided.

Step 3: Alternative - Self-Exclusion (Autoesclusione)

If you need immediate protection while the deletion is processed:

Log into your Sisal account
Navigate to: Account Settings > Gioco Responsabile (Responsible Gaming)
Select: Autoesclusione (Self-Exclusion)
Choose duration: From 30 days to permanent
Confirm selection

National Self-Exclusion via ADM

Italy offers a national self-exclusion registry through ADM:

Visit the ADM website or contact your local ADM office
Self-exclusion applies across all ADM-licensed operators
Provides comprehensive protection from Italian gambling platforms

Expected Timeline

| Action | Timeline | |--------|----------| | Email acknowledgment | 24-48 hours | | Identity verification | 1-3 business days | | Account deletion completion | 7-30 days (GDPR maximum) | | Self-exclusion activation | Immediate to 24 hours |

Support Contact

Sisal Customer Service:

Toll-Free (Italy): 800 999 445
International: +39 06 8351 8888
Email: assistenza@sisal.it
Website: www.sisal.it
Hours: 24/7

ADM (Regulator):

Website: www.adm.gov.it
Email: urp@adm.gov.it
Consumer Protection: Contact for complaints about licensed operators

Need Help Right Now?

Italian Resources (Risorse Italiane)

If gambling has become a problem, help is available:

Telefono Verde Nazionale Gioco d'Azzardo (National Gambling Helpline):

Call: 800 558 822 (toll-free, anonymous)
Hours: Monday-Friday, 10am-4pm

Giocatori Anonimi Italia (Gamblers Anonymous Italy):

Website: www.giocatorianonimi.org
Find local meetings throughout Italy

ALEA (Associazione per lo studio del gioco d'azzardo):

Website: www.gambling.it
Resources for problem gambling

Federserd:

Website: www.federserd.it
Addiction services network

International Resources

National Problem Gambling Helpline (US):

Call: 1-800-522-4700 (24/7, free and confidential)

Suicide and Crisis Lifeline:

Call or Text: 988 (24/7)

Gamblers Anonymous International:

Website: www.gamblersanonymous.org

How to Delete Your Sisal Account

Quick Overview

Quick Action: Delete Your Sisal Account