Skip to content
GG
GuardingGamblers
Crisis

Las Atlantis Account Closure & Self-Exclusion

Documented account closure options, checked Aug 2026. Jump to the steps ↓

At a glance

Method
Contact support
Last verified
Procedure last checked .

Close your Las Atlantis account

Request account closure through the current support links

Current terms say to email Customer Support from the registered email address through the website's official links. The email destination was not readable in the cloud review, and the current Contact Us and Terms pages publish different phone pairs. Use the current Contact Us page or its Live Chat route to confirm the correct destination before sharing account information.

Put immediate protection first

If gambling access needs to stop now, say that you need self-exclusion and do not delay the request merely to withdraw, place or cancel a wager, use a bonus, or finish play. Include a question about the balance and open items in the same request.

Confirm the current support destination

Open the exact-domain Contact Us page or Live Chat and ask where a closure request from the registered email should be sent. Do not use an old direct email or phone number from this guide.

Request closure, not deletion

State that you want the account closed and do not want retention offers. Ask when closure takes effect, whether access can later be restored, and what happens to the balance, pending withdrawal, accepted wager, bonus, marketing preference, and retained records.

Share only what is necessary

Use the registered email and the smallest account identifier support asks for. Never send a password, one-time code, full payment details, or an unrequested identity document in ordinary email or chat. Keep the effective date and case reference.

Funds and retained-record outcomes remain incomplete

Current terms say unused bonus funds are not cashable when a customer closes the account and allow the operator to withhold balances for enumerated rule violations. Those narrow clauses do not establish the outcome of every cash balance, pending withdrawal, or open game. Do not move or use money merely to prepare for protection; ask for item-by-item treatment.

The current privacy page publishes marketing choices but does not establish deletion of every retained record, one closure-specific retention period, or one erasure process.

Other Las Atlantis support channels: live chat on their website

Self-exclude from Las Atlantis

Confirm the exact self-exclusion contract in writing

The current responsible-gaming page describes self-exclusion for six months through five years and says the selected period cannot be undone. Current terms instead say the account is disabled “until your further notice.” Those statements do not establish one consistent duration or return rule.

Ask support which protection applies, when it becomes effective, whether it can end early, what products or linked accounts it covers, and how the balance, bonus, pending withdrawal, and open game will be handled. Keep the written confirmation. This unresolved contract is why the page does not publish a separate indexable self-exclusion route.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop Las Atlantis emails

Use the current marketing opt-out paths

Current terms say to use a message's unsubscribe link or Customer Support. The current privacy page also lists account settings, email, or support as marketing opt-out paths. Use the current exact-domain route and keep its confirmation.

A marketing opt-out does not close the account, activate self-exclusion, or erase retained records.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does Las Atlantis delete the account?

The current terms publish account closure through Customer Support. They do not promise deletion, completion timing, permanence, or complete data erasure.

Which Las Atlantis phone number should I use?

The current Contact Us and Terms pages publish different phone pairs, so this guide does not choose one. Use the current exact-domain Contact Us page or Live Chat and confirm the destination before sharing account information.

Is Las Atlantis self-exclusion reversible?

The current first-party pages conflict. One says a six-month-to-five-year choice cannot be undone during the selected period; another says the account is disabled until further notice. Ask support to confirm the exact choice and return rule in writing.

If you need to talk to someone