Close a Jackpot.com Account (U.S. Lottery Courier)

Request closure and keep the acknowledgement

Under terms section 13, email help@jackpot.com to request closure. Jackpot says closure takes effect within seven business days after it confirms receipt of your email—not seven days after you send it. Activity remains your responsibility until closure takes effect.

The official contact page confirms this email address and around-the-clock support. Its usual reply estimate is not a closure guarantee. No current telephone contact was verified.

What happens to a remaining balance?

The banking page describes a closure refund with a $1 minimum, first to the most recently used deposit method, then to a registered withdrawal bank if needed. If neither works, the team contacts you. Ask support about a balance below $1, unresolved refunds and outstanding tickets; the refund description does not settle those outcomes. Use the official secure verification process if support needs documents, not an unsolicited upload link.

Use protection separately from ordinary closure

The player-protection page describes two different restrictions:

• Temporary Pause: 24 hours to one month, with login and promotional communications stopped during the pause. The page provides help@jackpot.com for requests.
• Self-exclusion: longer periods, from three months to lifetime, with login and promotional communications stopped. This is not ordinary closure.

Terms section 16 also provides the timeout and self-exclusion facilities in My Account. Transactions, including withdrawals, are unavailable during the restriction. A timeout ends automatically; finite self-exclusion does not. Ask support about the applicable end conditions and confirm activation. No signed-in flow was tested.

You can use urgent help or international support without finishing an account request. For an additional device-level barrier, see the gambling-blocker guide.