Close Your Health Lottery Account and Stop Renewals

Use My Details to close the account

The official FAQ gives My Details → Close account at the bottom of the signed-in page. Alternatively, call 0330 390 2289 and confirm your closure request verbally.

The FAQ calls closure irreversible for that account but says a new account may be opened later. Therefore ordinary closure should not be treated as lifetime self-exclusion. Save confirmation and any outstanding administrative reference privately.

Cancel recurring arrangements and check credit

The FAQ says to cancel Direct Debit or active subscriptions while the account remains open, reducing the risk of another charge. Ask support to confirm the status of each recurring arrangement; account closure alone should not be used as your cancellation receipt.

The FAQ warns that credit cannot be recovered after closure and advises using or withdrawing it first. Choose withdrawal, not more play. The terms at section 5.7 also describe returning money to the registered financial account or another method where necessary. Because those descriptions differ, obtain a written answer about your balance before relying on a post-closure refund. No automatic recovery or payment deadline is guaranteed here.

Ask for self-exclusion if you need that protection

The Healthy Play information describes a separate exclusion lasting six months to five years. It suspends the account and provides for wallet return. The account remains suspended at the end until a separate support process is completed; expiry is not automatic reactivation.

Tell Customer Support that you want self-exclusion rather than ordinary closure. Ask about purchased draws and money without postponing the protective request or making another purchase.