Duelbits Account Support Options
Current documented status. Jump to the details ↓
At a glance
- Procedure status
- Current closure procedure under review
The verified action is self-exclusion, not deletion
Duelbits' current official material documents formal self-exclusion through support. It does not document the former guide's permanent account deletion, named email recipient, wallet-address request, or one-to-four-week processing estimates.
Duelbits account status and support options
Ordinary account closure is not currently documented
The reviewed official Help Center does not distinguish a separate ordinary closure or deletion action from formal self-exclusion. Do not send the old deletion template or assume that withdrawing every asset is a prerequisite.
If a privacy request, records request, balance issue, or other ordinary account action is needed, open the official 24/7 live support control and ask it to identify the current policy and secure route. Do not share a password, one-time code, full wallet key, seed phrase, full payment details, or unrequested identity document.
Other Duelbits support channels: live chat on their website
Self-exclude from Duelbits
Request a fixed or permanent self-exclusion
Duelbits' current self-exclusion policy allows a request through live chat or email. The public page does not name the email address, so use the official live support control for the current route.
The official welcome guide describes live support as available 24/7.
Open official live support
Ask for formal self-exclusion. Receipt starts a 24-hour interim block while the team follows up by email.
Choose the protection deliberately
The published options are one week, one month, six months, or permanent. Applied exclusions cannot be shortened, cancelled, or reversed.
Fixed-term users may discuss reactivation after expiry, subject to review. Permanent exclusions remain closed indefinitely.
Confirm scope and account effects
Self-Exclusion Request
Request the exclusion period and scope you want
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Use the current official Duelbits contact route
- Keep a copy of the request and response for your records
During self-exclusion, Duelbits says the account cannot be used for access, deposits, betting, or promotions. Rewards or bonuses may be forfeited. Remaining balances are handled subject to security, verification, and regulatory requirements.
If cash-out is available for an open bet, the user may choose it. Otherwise, the bet remains active and settles normally. Do not place another bet solely to change the account state.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Duelbits emails
Marketing instructions are not currently published
The reviewed current official material does not provide a separate marketing opt-out procedure. Ask official live support whether marketing stops with the selected self-exclusion and how to change preferences without reopening access.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Can I permanently delete a Duelbits account?
The reviewed official material does not document ordinary deletion. It documents formal fixed-term or permanent self-exclusion.
Can Duelbits self-exclusion end early?
The current policy says an applied exclusion cannot be shortened, cancelled, or reversed. A fixed-term account may be reviewed only after the period ends.
What happens to open bets?
Cash-out may be used where available. Otherwise an open bet stays active and settles normally.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support