Casumo Account Support Options

Confirm the current action in Play OK or official support

Sign in to the Casumo country site where the account was created and open Play OK. Read the exact label, duration, coverage, and reinstatement terms shown before confirming. If the control is missing or unclear, use the current live chat or the support email published on Casumo's official company page.

Before any closure:

1. check the withdrawable balance, pending withdrawal, and restricted bonus balance shown in the account;
2. ask how closing or excluding the account affects each amount;
3. ask whether the action is ordinary closure, indefinite closure, formal self-exclusion, or a privacy request; and
4. request written confirmation of the action, market, products, effective date, reinstatement rule, and case number.

Do not send a password, full payment details, or identity documents by ordinary email. Use Casumo's current secure verification route if verification is required.

Casumo's current Play OK information documents:

• a short break of up to 6 weeks;
• formal self-exclusion for a minimum of 6 months; and
• an Indefinite Closure option.

The public page does not publish every timed choice, an early-removal rule, or one cross-market scope. Read the terms shown inside the account and ask support to confirm whether the action covers every Casumo product attached to that market. Indefinite closure is not a promise that every personal-data record is erased.

Great Britain users can also use GAMSTOP for participating UK-licensed online gambling accounts. A Casumo-only control should not be assumed to cover other operators.