How do I delete my Casumo account?

To delete your Casumo account, you need to chat. The process typically takes 10-20 minutes. Account deletion available through live chat or email with identity verification. Process is straightforward through Play Okay responsible gambling section or customer support.

How difficult is it to delete a Casumo account?

The difficulty rating for deleting a Casumo account is 4 out of 10 (medium). The process typically takes 10-20 minutes via chat.

Can I reopen my Casumo account after deletion?

Most gambling platforms do not allow you to reopen a deleted account. This is permanent. If you need temporary access restriction instead, consider self-exclusion.

How to Delete Your Casumo Account (2026)

Multi-Licensed European Operator

Good news: Casumo operates under strict regulatory oversight from the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Swedish Spelinspektionen, and Danish Spillemyndigheden. These licenses ensure strong player protections and responsible gambling compliance.

Step 1: Prepare Your Account

Withdraw all funds - Process all pending withdrawals (typically 1-5 business days)
Complete verification - Ensure your account is fully verified with ID and proof of address
Save documents - Download transaction history for your records

Step 2: Access Play Okay Section

Navigate to your account settings and find the "Play Okay" or "Responsible Gambling" section. Here you can access self-exclusion and account closure options directly.

Alternative: Contact Support

Live Chat: Available 24/7 via website or app Email: hey@casumo.com

Use this script:

"I need to permanently close my Casumo account. This is not temporary self-exclusion - I want the account completely closed. I have withdrawn all funds and understand this action is irreversible."

Step 3: Complete Identity Verification

Casumo will verify your identity through security questions and may require password confirmation.

Step 4: Confirm Closure Request

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: hey@casumo.com

Subject:

Request for Permanent Account Closure

Email Body:

I am requesting permanent closure of my Casumo account. Account Information: - Username: [Your Username] - Email: [Your Registered Email] - Date of Birth: [Your DOB] I have withdrawn all funds and completed verification. I understand this action is irreversible. Please provide: 1. Written confirmation of account closure 2. Timeline for completion 3. Reference number for my records [Your Full Name] [Date]

Instructions:

Copy the email content above
Send from the email address associated with your Casumo account
Keep a copy of your sent email for records
Follow up if you don't receive a response within 7-14 days

Expected Timeline

Initial request: 10-20 minutes
Processing time: 1-5 business days
Total time: 1-7 business days

Support Contact

Live Chat: Available 24/7 on website Email: hey@casumo.com

Need Help Right Now?

If you're struggling with gambling addiction, help is available 24/7:

UK: GamCare 0808 8020 133 International: www.gamblersanonymous.org

Crisis? Contact local emergency services

How to Delete Your Casumo Account

Quick Overview

Quick Action: Delete Your Casumo Account