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Close Caesars Palace Online Ontario

Documented account closure options, checked Aug 2026. Jump to the steps ↓

At a glance

Method
Contact support
Processing time
Seven days' notice; Caesars says it responds within a reasonable time
Can it be reopened?
The reviewed terms do not publish one ordinary reopening rule. Operator self-exclusion and BetGuard have separate reinstatement contracts.
Your balance
The terms direct the customer to withdraw the entire balance before giving notice and say valid outstanding wagers remain in force. Support must answer account-specific verification and pending-withdrawal questions.
Last verified
Procedure last checked .

Ordinary contractual closure, Caesars self-exclusion, and Ontario BetGuard are separate actions. None is a promise to erase every retained record.

Close your Caesars Palace Online & Sportsbook Ontario account

Close the shared Caesars Ontario account

Section 20.1 of the current Ontario terms and conditions allows the customer to close the account with seven days' notice.

Record the shared balance and open items

If safe, note the shared casino/sportsbook balance, pending withdrawal, valid outstanding wager, and a non-sensitive account reference. Do not deposit, wager, cash out, or cancel an accepted item to change the result.

Withdraw the available balance

The ordinary termination clause directs the customer to withdraw the entire balance before giving notice. Use only the official Cashier and a secure verification route supplied there.

Give Caesars seven days' notice

Use the current Caesars web form or call 855-700-0123 between 8 a.m. and 1 a.m. ET daily. Ask to close the shared Ontario casino and sportsbook account and keep the effective date and non-sensitive support reference.

The terms say Caesars responds within a reasonable time and that responsibility for account activity continues until closure takes effect. They also say termination does not affect valid outstanding wagers. Ask support to record the result for each unsettled item.

Other Caesars Palace Online & Sportsbook Ontario support channels: 855-700-0123

Self-exclude from Caesars Palace Online & Sportsbook Ontario

Choose Caesars self-exclusion or Ontario BetGuard

The current Caesars Ontario responsible-gaming page publishes operator self-exclusion for six months, one year, five years, or permanently. Use My Account → Self-Exclusion or contact Caesars Responsible Gaming through the route on that page.

Caesars says the restriction logs the customer out immediately, stops account access and marketing, and suspends rewards. A wager on an event that has not started is refunded; a wager on an event that has started is not. The customer may request unused balance subject to Ontario rules and identity verification.

The page describes exclusion across Caesars platforms, but separately tells customers that Caesars Sportsbook & Casino, Caesars Palace Online Casino, and Horseshoe Online Casino operator enrolment is distinct from Ontario BetGuard. BetGuard covers all regulated online gambling sites in Ontario.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop Caesars Palace Online & Sportsbook Ontario emails

The current Ontario terms say a customer can stop all marketing through the account's Notification Preferences, contact Caesars through its current web form, or call 855-700-0123. A current marketing email also has an unsubscribe link. Marketing preferences do not close or restrict the account. Caesars separately says operator self-exclusion stops marketing and promotional offers during the restriction.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does one closure cover the Ontario casino and sportsbook apps?

The two apps use the same credentials, balance, and payment methods, so this guide treats the reviewed ordinary contract as one shared account. Ask support to name both products in its confirmation.

Does it also close Horseshoe Online Casino?

The reviewed sources do not establish that ordinary account relationship. Do not assume Horseshoe closure from the broader operator self-exclusion wording.

What happens to outstanding wagers?

Valid outstanding wagers remain in force under the current terms. Under self-exclusion, Caesars separately says pre-event wagers are refunded while already-started event wagers are not. Keep those two contracts separate.

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