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How to Close or Self-Exclude from Buzz Bingo

Documented account closure options, checked Aug 2026. Jump to the steps ↓

At a glance

Method
Contact support
Processing time
Buzz says Customer Services will close the account as soon as possible
Can it be reopened?
Buzz does not publish an ordinary online-account reopening process or waiting period. Self-exclusion has a separate reinstatement review and 24-hour cooling-off period.
Your balance
Buzz recommends withdrawing online money before ordinary closure. If money remains after closure, contact Customer Services to request it. Open-game treatment is not published for ordinary closure.
Last verified
Procedure last checked .

Ordinary online closure, a 24-hour-to-six-week Time Out, online self-exclusion, club self-exclusion, GAMSTOP, marketing preferences, and a privacy request are different actions.

Close your Buzz Bingo Online account

Ask Buzz Customer Services to close the online account

Buzz's current account-closure help says to contact Customer Services and ask it to close the buzzbingo.com account. The current page provides the official live-chat and contact-form routes. It does not publish a direct closure email address, support phone number, exact completion time, or ordinary reopening process.

Record existing items without playing

If it is safe to sign in, note the visible online balance, any pending withdrawal, any open game, and one non-sensitive support reference. Do not play, deposit, or redeem a promotion to change the result first.

Use Customer Services

Open the official Buzz help hub and use live chat or its contact form. Ask for closure of the buzzbingo.com account. Ask separately whether a Buzz Casino login or account needs another action, and say separately if club membership also needs action.

Keep the written outcome

Ask for the effective closure date and the result for money, a pending withdrawal, and every open game. Do not send a password, one-time code, full payment details, or an unrequested identity document in an ordinary support message.

Check the balance and open games separately

Buzz recommends withdrawing online money before ordinary closure. It also says that money left after closure can be recovered by contacting Customer Services. That is not a deadline or forfeiture statement.

The ordinary closure page does not publish what happens to every open game, bonus, or pending withdrawal. Ask for an item-specific answer without playing again. Do not delay urgent self-exclusion just to prepare the account.

Club membership needs a separate request

Buzz says online closure does not affect club membership. If the goal is also to close the club membership, state that separately to Customer Services. Do not assume one confirmation covers both systems.

Other Buzz Bingo Online support channels: live chat on their website

Self-exclude from Buzz Bingo Online

Choose online Time Out, online self-exclusion, club exclusion, or GAMSTOP

Online Time Out for 24 hours to six weeks

Buzz's current Time Out comparison says Time Out lasts from 24 hours to six weeks, blocks login to both buzzbingo.com and buzzcasino.com, pauses marketing, cannot be ended early, and automatically ends after the selected period. It does not affect club entry.

Online self-exclusion for six months to five years

The current self-exclusion help directs signed-in users to buzzbingo.com/self-exclusion. Choose the period shown and confirm. The protection blocks both online sites, does not end early, and stops online access and marketing.

Buzz recommends withdrawing cash and closing open games before starting. If immediate protection matters more, start the exclusion first and then use Customer Services for the money and open-game result. Do not keep gambling to follow a preparation suggestion.

After the chosen exclusion ends, the online account does not automatically reopen. Buzz says a reinstatement conversation and a 24-hour cooling-off period are required.

Add separate club or national protection when needed

Online self-exclusion does not stop club entry. Buzz's help centre provides a separate club self-exclusion route. GAMSTOP is also separate and covers online gambling companies licensed in Great Britain; our GAMSTOP guide explains that wider registration.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account closure steps again? ↑

Stop Buzz Bingo Online emails

Change Buzz marketing preferences separately

Buzz's current contact-preferences help directs online users to the signed-in My Details page to review email, text, and post choices. Customer Services can help when that control is not available.

Time Out and self-exclusion also pause marketing, but operational, security, withdrawal, and protection messages may still be needed. A marketing change does not close or block the account.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does closing Buzz Bingo also close Buzz Casino?

The reviewed closure page only promises closure of the buzzbingo.com account. Separate official protection pages say Time Out and self-exclusion cover both online sites, but that does not prove ordinary closure does. Ask Customer Services to record the outcome for each site. Club membership remains separate.

Does online self-exclusion stop me entering a Buzz Bingo club?

No. Buzz expressly says online and club exclusions are separate. Use the club route as well if venue access needs to stop.

Does closing the account delete all personal data?

The closure page does not promise erasure. Treat any privacy request as a separate qualified process and ask Customer Services for the current privacy route.

What happens to money left after closure?

Buzz says to contact Customer Services to recover money left in the online account. It does not publish a fixed completion time on the closure page.

If you need to talk to someone