Sweepstakes Currency

Sweepstakes model: Vegas Gems uses Gold Coins (free play) and Sweeps Coins (redeemable for cash). Ensure you redeem all Sweeps Coins before deletion.

⚠️ Dual-Currency Complexity

Important: Vegas Gems operates with two separate currencies. Handle Gold Coins and Sweeps Coins separately before requesting deletion.

Step 1: Handle Your Currencies

Critical first step:

Log into Vegas Gems account
Check your Gold Coins balance (free play currency)
Check your Sweeps Coins balance (redeemable currency)
Redeem Sweeps Coins for cash if you have qualifying amount
Use or forfeit remaining Gold Coins
Screenshot zero balances as proof

Step 2: Contact Customer Support

Option A: Live Chat (Recommended)

Visit vegasgems.com
Click live chat button
Wait for agent connection
State clearly: "I need to permanently delete my Vegas Gems account"

Option B: Email Support

Account Deletion Email

Urgent

Copy this email template to request permanent account deletion

Send to: support@vegasgems.com

Subject:

Account Deletion Request - [Your Username]

Email Body:

Dear Vegas Gems Support Team, I am requesting the permanent deletion of my Vegas Gems account. Account Information: - Username: [Your Username] - Email Address: [Your Registered Email] - Registration Date: [Approximate Date] - Last Login: [Approximate Date] I have redeemed all Sweeps Coins and used/forfeited all Gold Coins. My account balances are zero. Please process this deletion request and provide written confirmation when complete. I do not wish to receive any promotional materials or reactivation attempts. Sincerely, [Your Full Name] [Date]

Instructions:

Copy the email content above
Send from the email address associated with your Vegas Gems account
Keep a copy of your sent email for records
Follow up if you don't receive a response within 7-14 days

Step 3: Complete Verification Process

Vegas Gems will require:

Account identification (username and email)
Confirmation of currency balances at zero
Basic security questions about account activity
Acknowledgment of sweepstakes system understanding

Step 4: Handle Retention Attempts

Bonus Gold Coins offers? Decline and restate deletion request
Promotional offers? Decline and stay focused
Account freezing alternatives? Insist on permanent deletion
Keep records of all interactions

Timeline

Live chat response: Immediate during business hours
Email response: 12-24 hours typical
Verification process: 1-2 business days
Account deletion: 3-5 business days
Final confirmation: Within 24 hours of completion

Sweepstakes Regulation

Vegas Gems operates under sweepstakes laws which provide some consumer protection, making the deletion process more straightforward than offshore casinos.

Support Contact

Email: support@vegasgems.com
Live Chat: Available 24/7
Response Time: 12-24 hours for email, immediate for live chat

Need Help Right Now?

If you're struggling with gambling addiction, help is available 24/7:

Call: 1-800-522-4700
National Problem Gambling Helpline

Crisis? Call or text 988

How to Delete Your Vegas Gems Account

Quick Overview

Quick Action: Delete Your Vegas Gems Account