How to Delete Your Ding Ding Ding Account
Complete step-by-step guide to permanently close your Ding Ding Ding gambling account.
Quick Overview
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Feb 2026
Tip: Closing your account doesn't remove years of promotional emails already in your inbox. WagerWard can find and remove them in 30 seconds.
Warning: Ding Ding Ding makes deletion intentionally difficult. Follow each step carefully and be prepared for multiple attempts. Keep records of all communications.
Quick Action: Delete Your Ding Ding Ding Account
Follow these essential steps to request account deletion. Most users can complete this in under 5 minutes.
Step 1: Send This Email
Account Deletion Email
UrgentCopy this email template to request permanent account deletion
Send to: support@dingdingding.com
Instructions:
- Copy the email content above
- Send from the email address associated with your Ding Ding Ding account
- Keep a copy of your sent email for records
- Follow up if you don't receive a response within 7-14 days
⚠️ What Happened
On April 1, 2025, Ding Ding Ding (operated by Living Pixels Studio LLC) abruptly:
- Announced shutdown of Sweeps Coin play with no prior notice
- Stopped processing all pending redemptions
- Converted to "Gold Coins only" (no cash value)
- Sent emails stating they "voided all redemptions"
- Stopped responding to customer support inquiries
- Removed phone support
Players report losing $2,000 - $5,000+ in unpaid redemptions.
If You Have Money Trapped
Document Everything
Immediately gather evidence:
- Screenshots of your balance before shutdown
- All redemption request confirmations
- Email communications with Ding Ding Ding
- Purchase receipts and bank statements
- Any promotional materials or terms you agreed to
File Regulatory Complaints
File complaints with:
- FTC: reportfraud.ftc.gov
- Your State Attorney General: Find at naag.org
- California AG (company is Palo Alto-based): oag.ca.gov/contact
- BBB: bbb.org/file-a-complaint
Join Class Action
A class action lawsuit has reportedly been filed against Living Pixels Studio LLC.
Search for "Ding Ding Ding class action" or check:
- classaction.org
- topclassactions.com
Document your losses to potentially join.
Credit Card Dispute
If you made purchases within the last 60-120 days:
- Contact your credit card company
- File a chargeback for services not rendered
- Provide documentation of the shutdown
Self-Exclude (To Prevent Future Access)
Even though the platform isn't paying, formally self-exclude to prevent any future temptation:
Visit: https://dingdingding.com/self-exclusion/
- Takes effect within 8 hours
- Minimum 12 months
- Cannot be reversed
Contact Information (May Not Respond)
- Email: support@dingdingding.com
- Redemptions: redemptions@dingdingding.com
- Phone: 1-800-971-0734 (reportedly inactive)
Living Pixels Studio LLC Palo Alto, California
This Is Why Sweepstakes Casinos Are Dangerous
The Unregulated Risk
Unlike licensed casinos, sweepstakes casinos have:
- No gaming commission oversight
- No player protection funds
- No requirement to honor withdrawals
- No meaningful recourse when they don't pay
When Ding Ding Ding decided to stop paying, players had almost no legal protection. This can happen to ANY sweepstakes casino at any time.
Need Help Right Now?
If you're struggling with gambling addiction or financial stress from this situation:
National Problem Gambling Helpline: 1-800-522-4700 (24/7) Crisis Text Line: Text HOME to 741741 Financial Counseling: nfcc.org
Support Contact
Email: support@dingdingding.com
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