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Delete Your Ding Ding Ding Account

Documented account deletion options, checked Feb 2026. Jump to the steps ↓

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Procedure last checked .

Delete your Ding Ding Ding account

⚠️ What Happened

On April 1, 2025, Ding Ding Ding (operated by Living Pixels Studio LLC) abruptly:

  1. Announced shutdown of Sweeps Coin play with no prior notice
  2. Stopped processing all pending redemptions
  3. Converted to "Gold Coins only" (no cash value)
  4. Sent emails stating they "voided all redemptions"
  5. Stopped responding to customer support inquiries
  6. Removed phone support

Players report losing $2,000 - $5,000+ in unpaid redemptions.

If You Have Money Trapped

Document Everything

Immediately gather evidence:

  • Screenshots of your balance before shutdown
  • All redemption request confirmations
  • Email communications with Ding Ding Ding
  • Purchase receipts and bank statements
  • Any promotional materials or terms you agreed to

File Regulatory Complaints

File complaints with:

  • FTC: reportfraud.ftc.gov
  • Your State Attorney General: Find at naag.org
  • California AG (company is Palo Alto-based): oag.ca.gov/contact
  • BBB: bbb.org/file-a-complaint

Join Class Action

A class action lawsuit has reportedly been filed against Living Pixels Studio LLC.

Search for "Ding Ding Ding class action" or check:

  • classaction.org
  • topclassactions.com

Document your losses to potentially join.

Credit Card Dispute

If you made purchases within the last 60-120 days:

  • Contact your credit card company
  • File a chargeback for services not rendered
  • Provide documentation of the shutdown

Self-Exclude (To Prevent Future Access)

Even though the platform isn't paying, formally self-exclude to prevent any future temptation:

Visit: https://dingdingding.com/self-exclusion/

  • Takes effect within 8 hours
  • Minimum 12 months
  • Cannot be reversed

Contact Information (May Not Respond)

Living Pixels Studio LLC Palo Alto, California

This Is Why Sweepstakes Casinos Are Dangerous

Need Help Right Now?

If you're struggling with gambling addiction or financial stress from this situation:

Financial Counseling: nfcc.org

Additional platform details

Other Ding Ding Ding support channels: 1-800-971-0734

Self-exclude from Ding Ding Ding

Self-exclusion takes effect within 8 hours and lasts minimum 12 months.

Choose the period that matches the protection you want. If the options are unclear, ask the platform to confirm the start date, end date, and whether the period can be changed.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account deletion steps again? ↑

Stop Ding Ding Ding emails

Company is not responding to communications.

Unsubscribe Request

Request an end to promotional emails and marketing communications

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Unsubscribe from All Communications - Ding Ding Ding
Email body
Dear Ding Ding Ding Team, Please remove me from direct gambling and promotional marketing sent by email, SMS, telephone, push notification, and post, where those channels are associated with my account. This request is separate from account closure and self-exclusion. I understand that necessary account, transaction, security, or legal notices may still be sent. Please confirm when my marketing preferences have been updated. Thank you, [Your Name]
  • Send from the email address on your Ding Ding Ding account
  • Keep a copy of your sent email for your records

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Can I reopen my Ding Ding Ding account after deleting it?

Some platforms may reactivate a closed account after a support review. A self-exclusion is designed to block play for its selected period, but the exact rules depend on the operator and jurisdiction.

How long does Ding Ding Ding account deletion take?

The platform does not publish a dependable processing time. Keep a copy of your request and follow up through its official support channel if needed.

What happens to the money in my account?

Check the platform's current balance rules. Withdraw first when permitted, and ask official support how any remaining balance will be handled.

Will marketing emails stop once the account is closed?

Request marketing removal explicitly in your account-closure request and follow the "Stop Ding Ding Ding emails" section on this page.

If you need to talk to someone