How to Delete Your Singapore Pools Account

Step 1: Prepare Your Account

Before closing your Singapore Pools account:

1. Withdraw all funds - Ensure your account balance is at zero, or note that remaining balance can be withdrawn by cheque after closure
2. Check for pending bets - Resolve any open wagers before requesting closure
3. Save transaction records - Download or screenshot your betting history for personal records
4. Note your account details - Have your account number and registered NRIC/FIN ready

Step 2: Account Closure or Self-Exclusion

Option A: Self-Exclusion via NCPG (Recommended)

Self-exclusion through NCPG provides the strongest protection and takes immediate effect:

Online Application (via SingPass):

1. Visit the NCPG website at www.ncpg.org.sg
2. Log in using your SingPass credentials
3. Select "Self-Exclusion from Online Betting"
4. Complete the application form
5. Exclusion takes effect immediately upon submission

In-Person Application:

• Visit NCPG at 510 Thomson Road #05-01 SLF Building, Singapore 298135
• Bring your NRIC/identification document
• Complete the self-exclusion application form

Important Notes:

• Self-exclusion is free to apply
• Minimum exclusion period is 1 year before you can apply to revoke
• You must be at least 21 years of age to apply
• Exclusion remains in force until you actively revoke it through NCPG

Option B: Account Closure via Customer Service

To close your account without self-exclusion:

1. Call Singapore Pools Customer Service: +65 6786 6688
2. Request account closure and provide your account details
3. Verify your identity using your NRIC/FIN
4. Confirm closure request and note any reference number provided

If you have remaining balance:

• Request withdrawal by cheque
• Unclaimed balance will be forfeited 5 years after account closure

Expected Timeline

| Action | Timeline | |--------|----------| | Self-exclusion via NCPG | Immediate effect | | Account closure request | 1-3 business days | | Balance withdrawal by cheque | 7-14 business days | | Lifting self-exclusion | Minimum 1 year, then apply through NCPG |

Support Contact

Singapore Pools Customer Service:

• Phone: +65 6786 6688
• General Line: +65 6216 8168 (Mon-Fri, 8am-5pm)
• Email: CustomerService@singaporepools.com.sg
• Head Office: 210 Middle Road, #01-01 Singapore Pools Building, Singapore 188994
• Hours: Monday-Friday, 8am-5pm SGT (excluding public holidays)

NCPG (for Self-Exclusion):

• Phone: +65 6354 8154
• Email: admin@ncpg.org.sg
• Website: www.ncpg.org.sg
• Office: 510 Thomson Road #05-01 SLF Building, Singapore 298135

Need Help Right Now?

Singapore Resources

If you or someone you know is struggling with gambling, help is available:

National Problem Gambling Helpline (Singapore):

• Call: 1800-6-668-668 (toll-free within Singapore)
• Webchat: Available daily 8am-11pm at www.ncpg.org.sg
• Service Hotline: +65 6354 8154

NCPG Counselling Services:

• Free and confidential counselling
• Legal and financial assistance available
• Family support programmes

International Resources (US)

National Problem Gambling Helpline:

• Call: 1-800-522-4700 (24/7, free and confidential)

Suicide and Crisis Lifeline:

• Call or Text: 988 (24/7)

Gamblers Anonymous:

• www.gamblersanonymous.org