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Cancel Your SELAE Loterías y Apuestas Account

Documented account termination options, checked Oct 2026. Jump to the steps ↓

At a glance

Method
Support form
Processing time
No guaranteed completion time
Last verified
Procedure last checked .

Terminate your SELAE Loterías y Apuestas account

Use the official data-rights request route

The participant privacy policy identifies SELAE's Data Protection Officer form for verified rights requests. State that you want to cancel the user registration and gaming account, and follow its identity-verification instructions. Do not send identity documents to this website.

The Gaming Contract provides for cancellation of both registration and gaming account. Keep the request reference privately and ask for confirmation of when cancellation is complete. A form submission is not itself proof that the account is closed.

Address active bets and the balance without placing new bets

The privacy policy says cancellation cannot complete while active bets or a balance remain. Existing draws or events must resolve and any resulting prizes be collected. Request transfer of the remaining balance to your own account at an authorized financial institution in Spain; SELAE does not pay prizes into an unverified bank account.

The policy also describes an irrevocable waiver of money. This guide does not recommend waiving a balance or placing more bets. Ask support about transferring eligible money and administering pending items without continued play. If access puts you at risk while waiting, ask immediately what protective restriction is available rather than treating waiting as a reason to gamble.

Get help with the Spanish-language request

The official support page lists 900 11 23 13 and 91 596 23 00, Monday–Friday 08:00–21:30 and Saturday 08:00–15:00. Its contact form requests Spanish. Ask for help identifying the correct cancellation process; do not assume general support and the data-rights form are interchangeable submissions.

Other SELAE Loterías y Apuestas support channels: 900 11 23 13

Stop SELAE Loterías y Apuestas emails

Make a separate marketing objection

The privacy policy allows marketing consent changes in the platform and requests through official support or the DPO. Explain that separately from account termination. Unsubscribing is not confirmation that a gaming account has closed.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does cancellation immediately delete every record?

No. The policy describes blocked records retained for applicable legal periods, with different durations for different categories. Do not expect a universal erasure date. Ask which information must remain and why.

Which account does this apply to?

The registration guidance covers adults with a registered Spanish address and the required identity or residence-document checks. It is not another country's lottery. For other existing accounts, use the platform directory.

If you need to talk to someone