How to Close a Pulsz Account

Ask Pulsz support to confirm the exact account action

Pulsz's current closure help article documents account closure through customer support. It describes the action as closure or deactivation, not guaranteed deletion, and says a later reopening request is reviewed without a guarantee of approval.

Before requesting closure, capture only what you need for the support case:

1. the registered email and a non-sensitive account identifier;
2. the Virtual Coin balances and pending redemptions shown in the account;
3. any open support case or unresolved purchase; and
4. the exact action wanted: closure, formal self-exclusion, or a privacy request.

Use Pulsz's current support form. The closure article asks for the account holder's full name, registered email, reason, and the closure request category. It does not publish a mandatory passport, driver's licence, date of birth, telephone number, or activity-history checklist.

Do not send a password, one-time code, full payment details, or identity document through ordinary email. If Pulsz asks for verification, use the secure route it supplies.

Pulsz does not publish a closure completion time. Do not rely on the former guide's one-to-four-week estimates, five-day escalation deadline, or fourteen-business-day demand.

A separate privacy request

The current Pulsz Privacy Policy describes a separate right to request erasure in certain circumstances. It also describes exceptions and retained records. Closing the account does not prove that every personal-data record is deleted.

Use the current privacy route shown in that policy rather than reusing an old or inferred email address.

Request formal self-exclusion when stopping access is the priority

Pulsz's current Player Safety Policy documents formal self-exclusion through its official support email link, support chat, or the support form's self-exclusion option.

Open Pulsz's current support form and choose the self-exclusion request category, or use the current support chat described in the Player Safety Policy.

The request must include the full name, address, and email associated with the account. Use the secure support form or chat when possible and disclose no more information than Pulsz's current process requires.

Current published terms say:

• formal self-exclusion lasts at least six months and may last longer;
• it cannot be reversed during the first six months;
• after the initial period, a reopening request starts another seven-day wait;
• reopening remains subject to Pulsz approval;
• refunds, transfers, and prize redemptions are not available during exclusion;
• some Virtual Coins may be reinstated after an approved return, but Pulsz does not guarantee every balance; and
• Pulsz retains some account information and promises only reasonable efforts to suppress marketing.

Do not treat formal self-exclusion as temporary closure or guaranteed data deletion.

Take a Break is a different control

Pulsz publishes Take-a-Break periods of 7, 14, or 30 days and says the selected period cannot be shortened.

Its current first-party pages conflict about what happens afterward:

• the Player Safety Policy says access resumes automatically unless the user objects; while
• the Take-a-Break help article says to contact support to reactivate.

Confirm the post-break behavior in writing before choosing this control. If a minimum six-month block is needed, ask for formal self-exclusion instead.