Cancel a Postcode Lottery Subscription
Documented account closure options, checked Aug 2026. Jump to the steps ↓
At a glance
- Method
- Contact support
- Processing time
- The operator does not publish one cancellation-completion time
- Can it be reopened?
- Ordinary cancellation is not self-exclusion and has no published reopening restriction
- Your balance
- A payment already collected or requested is non-refundable and buys entry into its associated upcoming draw. Valid wins are still paid normally.
- Last verified
- Procedure last checked .
Great Britain subscription lottery
The current Gambling Commission record lists Postcode Lottery Limited, account 829. The product is a Great Britain subscription lottery and is not available in Northern Ireland. “People's Postcode Lottery” is an older brand name; the current operator uses Postcode Lottery.
GAMSTOP does not cover this lottery
Postcode Lottery says GAMSTOP does not cover it because it does not offer instant-win gambling. Use the operator's direct self-exclusion when you need a fixed barrier rather than ordinary subscription cancellation.
Cancel a Postcode Lottery subscription
Cancel the Postcode Lottery subscription
The current support page provides a request to cancel form and freephone 0808 109 8765. Cancellation can be requested at any time.
Record the next collection and draw
If safe, note the most recent payment, any payment already requested, the associated upcoming draw, and a non-sensitive subscription reference. There is no casino-style wallet balance to withdraw.
Use the cancellation form or freephone
Submit the official request-to-cancel form or call 0808 109 8765 during the published hours. Ask for the last collection and draw dates.
Keep the confirmation
The operator says it sends confirmation after a form or letter change takes effect. Save the non-sensitive confirmation and last draw date.
The current terms say a payment already collected or requested is not refunded and purchases entry into its associated upcoming draw. A valid win is still paid normally. Ordinary cancellation does not itself promise personal-data deletion.
Other Postcode Lottery Great Britain support channels: 0808 109 8765
Self-exclude from Postcode Lottery Great Britain
Use Postcode Lottery self-exclusion directly
The current self-exclusion policy
allows a period from six months to five years. Email
info@postcodelottery.co.uk from the registered address with the full name,
address, postcode, and selected period, or call freephone support. Do not send
payment credentials or identity documents through ordinary email unless the
operator provides a secure route.
The operator says it marks the record within two working days and sends confirmation within 72 hours. Active subscriptions are cancelled and later collections stop. Completed-draw fees are not refunded. If a payment has already been collected or requested, it can still buy its associated upcoming ticket and is not refunded; any valid win is still paid.
The exclusion cannot be reversed during its term and applies across lotteries managed by the operator. After the term expires, the account remains excluded until the customer calls. A 24-hour cooling-off period follows the return request.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Postcode Lottery Great Britain emails
Self-exclusion removes direct marketing, but the operator warns that material already dispatched and unaddressed door drops may still arrive. Marketing only resumes after a fresh opt-in. For an ordinary marketing request, use the current support route and keep it separate from cancellation and the qualified privacy rights in the privacy notice.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Does cancelling refund a payment already taken?
No. A payment already collected or requested buys entry into its associated upcoming draw and is not refunded. Valid wins are still paid normally.
Does GAMSTOP block Postcode Lottery?
No. The operator says GAMSTOP does not cover it. Use Postcode Lottery's direct self-exclusion route.
Can self-exclusion be removed early?
No. The selected term cannot be reversed. After it ends, a caller must request return and wait through a 24-hour cooling-off period.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support