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Delete New York Lottery+ Account (NYL+)

Documented account deletion options, checked Oct 2026. Jump to the steps ↓

At a glance

Method
Email request
Processing time
No completion time published
Can it be reopened?
Deleted account information cannot be recovered
Your balance
Points have no cash value; pending entries and account benefits are lost
Last verified
Procedure last checked .

Delete your New York Lottery+ account

Email the published account-deletion contact

The official NYL+ procedures, section H direct deletion requests to gam.sm.NYLRegistration@gaming.ny.gov. No completion deadline or mailbox hours are published.

Understand what deletion removes

The procedures say access and listed NYL+ identity, contact, point, entry and transaction information are permanently removed. Unused points, coupons and other account-distributed prizes cannot be recovered; pending promotion entries are cancelled. Points have no cash value. You do not need to enter another draw or buy another ticket to ask to stop.

Request deletion of the NYL+ account

Tell the published mailbox that you want your New York Lottery+ account deleted. Keep the request brief. Do not email a password, Social Security number, payment details or identity documents. If verification is needed, ask for the official secure process.

Keep confirmation and separate unresolved questions

Ask for written confirmation. If a ticket prize or separate subscription is involved, ask the Lottery Help Center about that product separately. This deletion procedure does not establish cancellation of subscriptions or the treatment of every retail ticket. Do not postpone needed protection while resolving those questions.

Account Closure Request

Adapt this request to the options the platform currently offers

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Account Closure Request - New York Lottery+
Email body
Dear New York Lottery+ Support Team, I am writing to request closure of my account associated with this email address. Please also remove me from marketing and delete personal data that can be erased under the rules that apply to my account. If records must be retained, please explain what is retained and why. Please confirm which actions are available, when they are complete, whether formal self-exclusion is needed to prevent reactivation, and provide a reference number for my records. Please do not ask me to make another deposit or wager. If identity verification is required, send the official secure verification route rather than asking for sensitive documents in an ordinary support message or email. Thank you for your prompt attention to this matter. Best regards, [Your Name]
  • Send from the email address on your New York Lottery+ account
  • Keep a copy of your sent email for your records

If support does not reply

A cautious follow-up plan and copyable templates

These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.

  • After 7 days without a reply, consider sending one follow-up.
  • If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.

Follow-up Email

Second contact attempt after initial request

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Follow-up: Account Closure Request - New York Lottery+
Email body
Dear New York Lottery+ Support Team, I previously submitted an account-closure request and have not received a clear resolution. I am following up to ask that you: 1. Confirm receipt of my account-action request 2. Confirm which closure, suspension, and data-deletion actions are available for my account 3. Provide a reference number and the next step Please treat this as a continuation of my original request, not a new one. Best regards, [Your Name]
  • Send from the email address on your New York Lottery+ account
  • Keep a copy of your sent email for your records

Escalation Email

Follow-up email for unresponsive customer service

This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.

Subject
Escalation: Unanswered Account Closure Request - New York Lottery+
Email body
Dear New York Lottery+ Management, I have contacted support more than once about account closure without a clear resolution. I am escalating this request. Please confirm its current status, the actions available for my account, and the official complaint route if it cannot be completed. Please keep this request linked to my earlier case and provide a reference number. Best regards, [Your Name]
  • Send from the email address on your New York Lottery+ account
  • Keep a copy of your sent email for your records

Self-exclude from New York Lottery+

Consider the separate statewide self-exclusion process

Deleting NYL+ does not enroll you in self-exclusion or block retail purchases. The New York Gaming Commission's program covers gaming it regulates, explicitly including Lottery draw and instant games and Quick Draw. The available terms are one, three or five years, or lifetime.

Use the current form linked on that Commission page. It requires a recent photograph and submission at a licensed facility's designated intake area, at Commission headquarters, or by notarized U.S. mail. This is not an email-deletion request. Ask the Commission to confirm enrollment and scope; do not assume protection begins when you send the NYL+ email.

The Commission warns that gambling winnings during exclusion are forfeited and entering a licensed facility can lead to trespass consequences. Fixed terms end unless extended under its renewal process. Read the current form before choosing; no early-return route is promised here.

What self-exclusion actually does (and doesn't)

It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.

Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.

Need the account deletion steps again? ↑

Stop New York Lottery+ emails

Treat marketing preferences as a separate task

The Lottery publishes an email-preferences page, but we could not verify the unsubscribe controls beyond its initial email field. Do not assume deleting NYL+ stops a separate newsletter. Ask the official Help Center to confirm how to stop unwanted promotions without reopening the account. Statewide self-exclusion separately requires operators to stop targeted gaming marketing, according to the Commission page above.

You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.

Frequently asked questions

Does this erase every record held by New York State?

No such promise is verified. Section H describes listed NYL+ account data; it does not settle retention of your deletion email, self-exclusion records or other Commission records. The dynamic Lottery privacy page could not be fully reviewed. Ask the Lottery about those records separately.

Is removing the app enough?

Removing an app is not the email deletion procedure documented here. If your aim is to remove the account, request and keep confirmation of that action.

Where can I get help without returning to the Lottery?

Our US support page, international directory and US treatment guide are independent of the Lottery. You do not need to finish deletion before getting support.

If you need to talk to someone