How to Close a Moonspin Account
Documented account closure options, checked Aug 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Your balance
- Closure ends access to and benefit from associated Gold Coins and Sweep Coins. Redeem eligible Sweep Coins and wait for pending redemptions first.
- Last verified
- Procedure last checked .
Moonspin is a U.S. social and sweepstakes product
Moonspin's current terms describe a U.S.-only social-gameplay and sweepstakes service operated by Solar Bloom LLC in Wyoming. Gold Coins have no monetary value; promotional Sweep Coins may be eligible for prize redemption only under the current rules. The operator does not name a gambling regulator, and this guide does not characterize the product as licensed gambling or lawful in every state.
The old guide's cryptocurrency balances, wallet withdrawals, deletion promise, identity-document checklist, fixed timelines, and retention predictions were not supported and have been removed.
Close your Moonspin account
Email support to request ordinary account closure
Moonspin's current terms and conditions say an account may be closed at any time by contacting support@moonspin.us. They do not require access to the registered email address. Closure ends access to and benefit from all associated Virtual Coins. No closure-completion time or ordinary reopening rule is published.
Resolve eligible redemptions before ordinary closure
Check the Gold Coin and Sweep Coin balances and any pending redemption. Redeem eligible Sweep Coins under the current rules and wait for pending redemptions to finish before ordinary closure. Do not buy coins or play again to reach a threshold. If immediate protection is more important, use Taking a Break, self-exclusion, or Permanent Account Closure without delaying the access restriction solely for a redemption.
Send the ordinary closure request
Request account closure, not data deletion. Include one non-sensitive account identifier so support can identify the intended account. The current terms do not require access to the registered email address. Do not send a password, one-time code, full payment details, or unrequested identity documents through ordinary email.
Keep the account-specific result
Save the effective date and a non-sensitive case reference. Ask how any open game or support review will be handled because current sources do not publish one result. The Terms allow up to 24 hours for a support response; that is not a closure-completion promise.
Account Termination Request
Request the documented termination action through the official route
Send to: support@moonspin.us · official source
- Use a current email account and include only one non-sensitive Moonspin account identifier
- Keep a copy of your sent email for your records
Permanent Account Closure is a separate action
Moonspin's current Responsible Gameplay Policy separately describes irreversible Permanent Account Closure through customer support. Request that exact action, state the reason, and complete Moonspin's required confirmation-of-understanding step. This is distinct from ordinary closure and from a privacy-erasure request.
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Moonspin account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Moonspin account
- Keep a copy of your sent email for your records
Other Moonspin support channels: live chat on their website
Self-exclude from Moonspin
Choose Taking a Break or formal self-exclusion
The current policy lists Taking a Break for one, three, seven, fourteen, or thirty days through the Responsible Social Gameplay contact option. It says early reactivation is unavailable.
Formal self-exclusion is available through Account Settings for six months, one year, three years, five years, or indefinite. Defined periods end automatically. Moonspin says it may consider reactivation of an indefinite exclusion only after at least six months, so do not describe indefinite as necessarily permanent.
The current FAQ instead describes exclusions from a couple of hours to several months. Because that conflicts with the structured Responsible Gameplay Policy, confirm the choices currently shown in the account before submitting.
For verified accounts, the policy says Moonspin will use reasonable endeavours to redeem remaining eligible Sweep Coins that meet playthrough and minimum threshold rules. This is not a guaranteed payout. Do not delay a needed access block to buy coins, play, or try to reach a redemption threshold.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Moonspin emails
Stop marketing separately
Use an unsubscribe link in a current marketing email or the marketing toggle in Profile. Moonspin also says self-exclusion stops future marketing during the exclusion. Ordinary closure is not documented as an automatic marketing opt-out, and necessary account, balance, security, or legal messages may follow a different contract.
The current privacy policy describes conditional personal-data erasure rights. Account closure does not itself erase personal data, and no fixed retention period is published.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Does Moonspin publish account deletion?
The current ordinary action is account closure by email. Personal-data erasure is a separate, conditional privacy request. For an irreversible responsible-gaming action, request Permanent Account Closure.
Must I redeem Sweep Coins before closure?
Closure ends access to and benefit from associated Virtual Coins. Redeem any eligible Sweep Coins and wait for pending redemptions before ordinary closure. Do not buy or play again to reach a threshold, and do not delay an urgent restriction solely for a redemption.
Is indefinite self-exclusion permanent?
No. Moonspin says it may consider reactivation after at least six months. The separate action it describes as irreversible is Permanent Account Closure.
Where is Moonspin available?
Current terms limit the product to U.S. residents who meet the age requirement and publish an excluded-state and territory list. Open the current terms for the exact list before acting. Operator eligibility language is not a legal or regulatory determination.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support