Delete Your Lottomatica Account
Documented account deletion options, checked Jan 2026. Jump to the steps ↓
At a glance
- Method
- Email request
- Processing time
- 15-30 minutes
- Last verified
- Procedure last checked .
Delete your Lottomatica account
ADM Licensed Operator - Italian Regulatory Protection
Lottomatica is licensed by ADM (Agenzia delle Dogane e dei Monopoli), Italy's gambling regulator. As an IGT company and Italy's largest lottery operator, Lottomatica operates under strict Italian and EU regulations, including GDPR data protection rights.
Step 1: Prepare Your Account
Before requesting account deletion:
- Withdraw all funds - Ensure your balance is at zero before deletion
- Resolve pending bets - Wait for all wagers and lottery draws to settle
- Save transaction records - Download your betting and transaction history for tax purposes
- Note your account details - Have your username, email, and codice fiscale ready
Step 2: Request Account Deletion
Option A: Email Request (Recommended)
Send a formal deletion request to Lottomatica customer service:
Account Closure Request
Adapt this request to the options the platform currently offers
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Lottomatica account
- Keep a copy of your sent email for your records
Option B: Contact Customer Support
Phone: +39 800 900 134 (toll-free from Italy, 24/7) Live Chat: Available on lottomatica.it website
Request account deletion and note any reference number provided.
Step 3: Alternative - Self-Exclusion (Autoesclusione)
If you need immediate protection while the deletion is processed:
- Log into your Lottomatica account
- Navigate to: Account Settings > Gioco Responsabile (Responsible Gaming)
- Select: Autoesclusione (Self-Exclusion)
- Choose duration: From 30 days to permanent
- Confirm selection
National Self-Exclusion via ADM
Italy offers a national self-exclusion registry (Registro Unico delle Autoesclusioni) through ADM:
- Visit the ADM website or contact your local ADM office
- Self-exclusion applies across all ADM-licensed operators
- Provides comprehensive protection from all Italian gambling platforms including Lottomatica, Sisal, SNAI, and others
Expected Timeline
| Action | Timeline |
|---|---|
| Email acknowledgment | 24-48 hours |
| Identity verification | 1-3 business days |
| Account deletion completion | 7-30 days (GDPR maximum) |
| Self-exclusion activation | Immediate to 24 hours |
Support Contact
Lottomatica Customer Service:
- Toll-Free (Italy): 800 900 134
- International: +39 06 518 991
- Email: assistenza@lottomatica.it
- Website: www.lottomatica.it
- Hours: 24/7
ADM (Regulator):
- Website: www.adm.gov.it
- Email: urp@adm.gov.it
- Consumer Protection: Contact for complaints about licensed operators
Italian Resources (Risorse Italiane)
If gambling has become a problem, help is available:
Telefono Verde Nazionale Gioco d'Azzardo (National Gambling Helpline):
- Call: 800 558 822 (toll-free, anonymous)
- Hours: Monday-Friday, 10am-4pm
Giocatori Anonimi Italia (Gamblers Anonymous Italy):
- Website: www.giocatorianonimi.org
- Find local meetings throughout Italy
SerD (Servizi per le Dipendenze):
- Public addiction services available in every ASL
- Free treatment and counselling
Telefono Amico Italia:
- Call: 02 2327 2327
- Emotional support helpline
International Resources
Suicide and Crisis Lifeline:
Gamblers Anonymous International:
- Website: www.gamblersanonymous.org
If support does not reply
A cautious follow-up plan and copyable templates
These are suggested follow-up intervals, not a processing-time promise from the platform. Keep the original message and any confirmation number.
- After 7 days without a reply, consider sending one follow-up.
- If there is still no response after 14 days, use the platform's official complaint channel or a regulator only where it applies to your account.
Follow-up Email
Second contact attempt after initial request
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Lottomatica account
- Keep a copy of your sent email for your records
Escalation Email
Follow-up email for unresponsive customer service
This template is not pre-addressed. Use the platform’s current official contact route and confirm where this request should be sent.
- Send from the email address on your Lottomatica account
- Keep a copy of your sent email for your records
Additional platform details
Other Lottomatica support channels: live chat on their website · +39 800 900 134
Self-exclude from Lottomatica
Self-exclusion (autoesclusione) available through account settings or by contacting customer support. Italy also offers national self-exclusion through ADM's Registro Unico delle Autoesclusioni.
Choose the period that matches the protection you want. If the options are unclear, ask the platform to confirm the start date, end date, and whether the period can be changed.
What self-exclusion actually does (and doesn't)
It is designed to block play for the period you choose. Whether it covers new sign-ups or can be changed early depends on the operator and jurisdiction; follow the platform-specific details above.
Do not assume self-exclusion deletes account data, stops every message, or covers other sites; exact scope varies. Consider account closure, mailbox controls, and a blocking tool as additional layers.
Stop Lottomatica emails
Marketing preferences can be managed through account settings under privacy options.
You can also use your mailbox's search, filter, and bulk-delete controls. Review the privacy terms and current price before granting any third-party cleanup tool access to your inbox.
Frequently asked questions
Can I reopen my Lottomatica account after deleting it?
Some platforms may reactivate a closed account after a support review. A self-exclusion is designed to block play for its selected period, but the exact rules depend on the operator and jurisdiction.
How long does Lottomatica account deletion take?
The steps on your side are estimated at 15-30 minutes. The platform may not publish a processing time, so keep a copy of your request and follow up through its official support channel if needed.
What happens to the money in my account?
Check the platform's current balance rules. Withdraw first when permitted, and ask official support how any remaining balance will be handled.
Will marketing emails stop once the account is closed?
Request marketing removal explicitly in your account-closure request and follow the "Stop Lottomatica emails" section on this page.
If you need to talk to someone
- Call 911United States emergency services — immediate physical danger or medical emergency
- Call 988Text 988Chat with 988United States Suicide & Crisis Lifeline — suicidal, mental-health, or emotional crisis, 24/7
- Call 1-800-MY-RESETText 1-800-MY-RESETChat with gambling supportUnited States National Problem Gambling Helpline — support, information, and referrals, 24/7/365; not an emergency service
- Outside the United StatesFind local crisis help and global gambling support